Event Services Manager| Chartway Arena @ Old Dominion University

Expires June 30, 2024

• Responsible for hiring, training, retaining, and scheduling of part-time guest services staff.
• Plan and conduct yearly trainings for part-time staff.
• Create postings and supervision of event staff for all events.
• Assist in creating and implementing security plans for events at Chartway Arena and S.B. Ballard Stadium.
• Manage and schedule third party security staff.
• Responsible for planning, coordinating, and facilitating the logistics of events throughout Chartway Arena and S.B. Ballard Stadium.
• Advances and communicates event information to appropriate departments and staff.
• Assist internal (University/Athletics) and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
• Ensure that all event insurance certificates, licenses, and permits required for production are obtained promptly, including pyrotechnics and traffic control.
• Provide timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes.
• Perform administrative/payroll functions for all part-time staff including but not limited to onboarding, scheduling, payroll, documenting attendance, and performance reviews.
• Investigates and responds to complaints and feedback from tenants and general public.
• Oversee Guest Services Program and Lost and Found Program.
• Communicates in a timely fashion any/all problems and proposed solutions to the Assistant Director of Events or the Director of Events and Operations
• Conduct pre and post show checklists to ensure the building is safe, secure and show ready.
• Lead Guest Services and Security staff pre-event briefing day of show.
• Act as Manager On Duty (MOD) during events as assigned.
• Provide excellent customer service to internal and external clients.
• Responsible for planning, coordinating, and facilitating the logistics of Multi-Purpose Room events (trade shows, banquets, meetings.)
• Organize and maintain AV equipment for the Multi-Purpose Room.
• Assist in S.B. Ballard Stadium for game day need and preparation leading up to game day.
• Responsible for planning and preparation of assigned arena events.
• Support in Arena and Multi-Purpose Room changeovers when necessary.
• Responsible in the purchasing and renting of event equipment Oversee opening or closing of Chartway Arena for event load-in’s and load-out’s.
• Manage event support staff (stand-by, fire panel, parking) during events when needed.

• Bachelor’s degree in sports management or related field from an accredited college/university.
• Must have min 5+ years experience with event planning and logistics in a similar work environment, including experience with direct employee supervision.
• Excellent customer service skills as well as proven leadership and organizational skills.
• Ability to function in a multi-tasking environment.
• Strong written and oral communication is vital.
• Ability to work nights, weekends and holidays as required based on event calendar/ as required.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decision in a fast pace high pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
• Proficient in use of Microsoft Office programs; experience with AutoCAD preferred