AddressWhy us?
Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis…of finding what defines their travels, and themselves.
At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.
The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It’s also near Denver Tech Center’s top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park.
Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!
In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests’ one experience at a time. You play an important role in being a “Host” for our hotel by creating meaningful connections, responding to cues, and making it brilliant.
We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates’ value most.
Job Overview
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Responsibilities
Checks all meeting room set up details and that all rooms are show room ready.
Creates delighter ideas to give to clients.
Goes to BEO/Pre-Conference meetings to understand the meetings needs each day.
Assist Delivering Personalized Service to Guests
Develop Close Professional Relationships with Group Contacts and Exceed Expectations.
Assist Communicating Planning Meeting Sites to Ensure All Function Space and Related Public Space is Always Kept Clean and \u0022Show Ready\u0022.
Ensure the Timely, Accurate, Complete Communication for assisting Delivery of all Events. To be a champion for Problem Resolution.
Assist Generating Useful Historical Information for Post-Cons and Use in Future Events.
Follows all other direction from leadership.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
One year previous customer service related experience.
Knowledge/Skills
Requires knowledge of hotel policies, procedures and services.
Ability to communicate in English. Second language is desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently.
Moderate vision required to set-up food display.
Understand recreational information.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
Pushing/pulling small cart.
Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information
Environment
Work inside 95% shift.
Benefits
▪ Medical, dental, & vision insurance
▪ Health savings and flexible spending accounts
▪ Basic Life and AD&D insurance
▪ Paid time off for vacation, sick time, and holidays
▪ Eligible to participate in the Company’s 401(k) program with employer matching
▪ Employee Assistance Program
▪ Tuition Reimbursement
▪Marriott and Sage Hotels and Restaurant Discounts Worldwide
▪Free On-Site Parking
▪One free hot meal per shift
▪Free RTD EcoPass
▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
ID:2024-21629
Position Type:Regular Full-Time
Property:Marriott Tech Center
Outlet:Hotel
Category:Front Desk & Guest Services
Min:USD $20.00/Hr.
Max:USD $23.00/Hr.
Address:4900 S Syracuse St
City:Denver
State:Colorado
EOE Protected Veterans/Disability
