Main Duties: Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.
Responsibilities:
Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.
Qualifications:
Physical and Mental Requirements:
- Sitting for long periods of time.
- Repeating motions that may include the wrists, hands and/or fingers. (Typing)
EEO:
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.