Escape Room Game Master

Escape Room Game Master
We are looking for an energetic and talented “Game Master” to assist with our guests.

Game masters interact with guests during their game and ensure they have an incredible time. They also work at the front, check-in guests, perform bartending duties (beer and wine), help with reservations, and ensure guests are pumped up to have an incredible time.

Geeks, gamers, actors, comedians, people-persons, and fun-loving entertainment specialists are all encouraged to apply.

Game Masters help create the energy and excitement necessary for customers to have a genuine Escape Game experience. They should also be able to calm fears and provide the support, and clarity teams need to succeed. They offer an enthusiastic attitude while maintaining a professional, service-oriented focus. Game Masters are team players who work in conjunction with team leaders to deliver flawless experiences to our customers by hosting, explaining, facilitating, and monitoring our games.

Key Qualifications:
Commitment to treating every customer as valuable and worthy of 100% focus
Ability to work in a fast-paced environment and deal well with change
Invigorated by constant personal interaction
Detail orientation and high level of focus
Strong communication and interpersonal skills with the ability to effectively lead groups of 2-25
Basic computer skills (Word, Excel, Google Doc.)
Commitment to learning and growing in core skill sets humility, teach-ability and the ability to handle constructive criticism with maturity

Description:
A Game Master is responsible for the following:

1) Receive and greet teams

2) Serve beer/wine

3) Introduce games

4) Explain game rules

5) Answer questions

6) Monitor games

7) Give clues/hints/help

8) Identify potential problems in advance

9) Debrief teams

10) Take group photos

11) Accurately reset game rooms

12) Assist with basic cleaning duties

13) Stay productive with cleaning and maintenance during downtime

A Game Master is highly skilled at uncovering customers' needs and then following through with timely and decisive solutions. Also, Game Masters are often called upon to help with merchandising, game room/building upkeep and maintenance as well as assisting their team leader. A Game Master's success is measured by team and individual productivity as well as overall store performance. Our Game Masters are proud to represent The Final Door and get great satisfaction from seeing customers thrilled by their experience with us.

Additional Requirements:
Passionate about Escape Games and eager to share that passion with others. Willing to learn and embrace guidelines/policies behind our unique style of service. Flexible availability. Weekends are a must. Reliable transportation. Your work hours are based on business needs.

Job Type: Part-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Application Question(s):

• What is your availability? (weekday evenings? Fridays? Saturdays? Sundays? etc.)
• What games at The Final Door have you played?

Work Location: In person