ERP Systems Analyst (Workday Finance/Supply Chain)

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Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
5:00 PM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
The ERP Systems Analyst provides application and implementation support, technology consultation, and operational support to the Children's Healthcare of Atlanta user community. Ensures efficient and effective functioning and management of the Workday system and provides technical support in the identification and resolution of problems. Acts as liaison among various operational business partners, Information Systems & Technology, and vendors. Consults with and advises business partners on operational integration of available technology. Proactively supports efforts and services which ensure integrity of data within the department and the delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience

• 2 years of experience in ERP (Workday preferred) technical administration using industry standards
• Workday Configurations and Business Process Administration
• Experience in multiple projects and/or concurrent support initiatives

Preferred Qualifications

• Workday Pro certification in Integrations, Security, HR, Finance, Payroll or Supply Chain
• Experience with SFTP, public/private keys, SSL certificates, SSH, HTTP/s
• Experience with XML/XSLT, Workday Integration tools (EIB's, Core Connectors, Calculated Fields, Studio), Advanced Report Writing, Custom Reports, Document Transformation, Security, and Workday Web Services
• Experience with SQL and Windows server administration and cloud-based systems administration and maintenance
• 6 months of experience in Healthcare Information Technology

Education

• Bachelor's degree in Computer Information Systems or related field or equivalent experience

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Well-developed and proven organizational, problem-solving, analytical, prioritization, project management, customer service, support, and time management skills
• Must have the ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and departmental lines, including administrative and executive staff
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Must have strong documentation skills to document customization specifications, interface specifications, system configuration, and standard operational procedures
• Ability to develop/maintain Workday integrations/reports (using EIB, Core Connectors, Calculated Fields and Studio tools) and Workday security. Ability to manage tenants, perform system monitoring and auditing, along with supporting release cycles

Job Responsibilities

• Performs Workday business process configuration duties and supports business process functions of Workday (e.g., Finance, Human Resources, Payroll, Supply Chain).
• Provides technical expertise to other staff that supports related systems and applications (e.g. Workday, SFTP server).
• Communicates complicated technical concepts to non-technical customers.
• Troubleshoots issues with supported systems and communicates effectively with vendor support when needed.
• Follows organizational change management processes and procedures.
• Functions as business partner and consults with departments, individuals, and coworkers.
• Completes system upgrades.
• Maintains multiple environments and product lines.
• Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Participates actively in routine meetings with department leaders and/or superusers to identify, document, and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
• Provides and communicates clear documentation for support, status, and issues resolutions.
• Provides project management services and support.
• Follows Information Systems & Technology project management protocol.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Ensures compliance with Information Systems & Technology, Children's Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
• Provides system solutions in accordance with regulatory guidelines.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Provides 24/7 support as needed. Provides after hours on call support as part of the ERP Administrator on call rotation.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
IT Business Partnering