Erp Support Specialist

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
ERP Support Specialist- Job Description
Job Summary
Fortna is seeking an ERP Support Specialist with a user support background to perform ongoing support and maintenance of our existing ERP platforms and to participate in ERP implementation projects and enhancements.
The candidate has a proven track record of supporting ERP platforms and integrations to other systems and enjoys engaging with users and the organization. Besides the day-to-day support desk and maintenance work, the candidate will contribute to ERP initiatives and work in cross functional project teams to deliver new or improved ERP solutions.
As a member of the IT Business Applications team, the candidate will work closely with colleagues in a highly collaborative, team-oriented atmosphere.
Responsibilities and Duties

• Provide 1st and 2nd level helpdesk support to existing solutions, taking ownership of support tickets.
• Troubleshoots and diagnoses and provides resolution to issues, and coordinates with business and other technical resources, both internal and external.
• Interact with external consultant for 3rd level break-fix escalation.
• Manages and coordinates system patch updates.
• Manages user accounts and permissions and performs recurring audits.
• Document and maintain system configuration.
• Develop material and deliver training.
• Takes ownership of integration to other Enterprise applications, including error handling and resolution.
• Engage in a supporting role in various phases of implementation projects, perform configuration changes, testing, data migration, documentation, and training.
• Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.
• Stays up-to-date on Fortna ERP platform's product roadmaps.
• Other duties as assigned.

Qualifications and Skills

• Bachelor's degree in Computer Science, Business, Information Systems or related business field.
• 3 years experience supporting ERP platforms, preferably IQMS, Navision or Infor LN.
• Strong analytical core and attention to detail are expected.
• Excellent problem-solving skills. Must be comfortable at multitasking at times of conflicting priorities and concurrent problems.
• Industry experience in engineering, procurement, warehousing, or manufacturing is preferred.
• Willingness to learn and understand company business processes and how they integrate with specific ERP platform.
• Excellent communication skills both verbal and in writing.
• Ability to translate complex ideas into simple language for non-technical employees.
• Competency in Microsoft office applications, including Word, Excel and Outlook.
• Strong teamwork, communication, and customer service skills.
• Ability to effectively work and communicate with all levels of the organization.

The base salary range for this role is $55,800 to $83,700. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
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This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.