Epic Principal Trainer

Central Ohio Primary Care is seeking a full time EPIC Principal Trainer at our central business office in Westerville, OH. Under the direction of the Epic Training Manager, this position is responsible for working with application coordinators and other employees/physicians, to develop and maintain the training program curricula for the roles in their assigned application and to ensure alignment with COPC’s training standards. In addition to training development, the Principal Trainer is responsible for continued improvements and maintenance of the training curriculum resulting from system changes, enhancements and upgrades; as well as to verify the training content and environment is accurate and up-to-date with the end-user experience.  This position also supports the classroom trainers by training them in how to teach the curricula and to collaborate on training material development and implementation projects. Additionally, the Principal Trainer conducts immersive site support visits to work with end-users and is also expected to run classroom training courses for end-users when assigned.

Essential Functions and Responsibilities:

• Develop role-based training curricula and content, independently or with team members, using a variety of software programs, tools, and applications (e.g., Microsoft Office); including multimedia deliverables to support in-person or virtual instructor led training, self- paced online training, and other adoption initiatives for a variety of audiences as assigned.
• Build, test and maintain training environments (e.g., MST, ACE), and provide support and troubleshoot identified issues.
• Design, develop, and maintain instructional materials that may involve learning new content and consulting with subject matter experts to develop training materials and answer questions.
• Develop and analyze assessments, evaluations, and other feedback mechanisms to determine the effectiveness of education deliverables and their delivery methods; provide recommendations for and/or institute improvements in accordance with best practices to achieve education goals.
• Incorporate feedback from others into existing training and training administration procedures.
• Collaborate with other trainers by co-facilitating classroom instruction and assist with exercises as needed.
• Present information verbally and in writing in a clear and easy-to-understand manner.
• Maintain policy and procedure documentation.
• Follow up with trainees outside of the classroom to offer additional support. Conduct routine immersive site visits to engage in end users’ application of Epic in live patient environments.
• Serve as a subject expert and educator to staff on assigned application(s).
• Assist with training and credentialing additional classroom trainers as needed.
• Conduct classroom training of assigned application(s) to staff and end users, which includes preparing training lessons, printing materials, and setting up the training room and environment prior to the training session.
• Provide cross training for classroom instruction for other application(s).
• Manage projects by prioritizing projects and creating and adhering to designated timelines.
• Administer refresher, optimization, and skills enhancement training in either classroom setting or one-on-one training conditions.

Qualifications:

A. Education, Licensures & Certifications

• Required: Epic certifications in assigned application and modules, or able to obtain within 2 months of position acceptance (requires travel to Verona, Wisconsin). Must maintain applicable certification(s) for assigned Epic application(s) and module(s).
• Preferred: Bachelor’s degree in business, information technology, healthcare or other related field.

B. Knowledge, Skills & Abilities

• Minimum 2 years of healthcare experience with at least 1 year classroom training experience; prefer experience working with Epic.
• Skill and experience in adult education.
• Demonstrates flexibility with respect to required changes in training content and delivery methods.
• Ability to work without close supervision while taking ownership of work activities and ensuring training sessions and supporting materials meet Epic standards.
• Able to work across teams and department boundaries to drive dynamic and reusable training solutions that support the organization.
• Ability to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner.
• Ability to learn new content and leverage that knowledge to develop strong training programs.
• Cooperative and approachable and take time to listen to and address others' questions or concerns.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Skill set to develop and deliver formal presentations, including presenting information in a clear and interesting manner, commanding the audience's attention, developing effective materials, and handling questions or challenges from the audience.
• Able to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material.
• Willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity.