Epic Analyst - Crm

Who you are:
As an Epic Analyst, you bring your Epic configuration experience and understanding of clinical/business operations workflows and system configuration to the table and you don't disappoint. You design, configure, validate, and repeat. Then you facilitate complex application and systems enhancements or upgrades along the way. You are highly effective in your communication (verbal and written) because you know the value of establishing working relationships that foster optimal quality teamwork and education, especially when working remotely. And, having potentially worked in an Epic silo before, you are excited to expand your knowledge base across all Epic master files and other Epic applications.
What you'll do:

• As an Epic Analyst, you'll implement and maintain CRM (Customer Relationship Management) workflows
• Facilitate complex application and systems enhancements or upgrades
• Analyze and resolve complex system problems
• Partner with the training team(s) to support organizational training.
• Create detailed documentation, including but not limited to: system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements.

What you'll bring:

• Epic certification is highly preferred
• Ideally, the certification would be in Cheers CRM but we are open to other Epic certifications
• You will be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
• Experience implementing CRM workflows or integrating with healthcare organizations
• 3+ years' experience configuring an Epic application
• Understand the Agile process and know how to manage the tasks presented to you

Who we are:
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.