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SalaryWhy You Belong Here
At Victoria’s Secret & Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion.
We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team.
RESPONSIBILITIES:
- Demonstrates excellent customer service skills when answering calls from our field, store, or home office partners
- Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
- Effectively works under stress and defuses emotional situations while delivering instructions regarding associate safety
- Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
- Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
- Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
- Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
- Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
- Performs other duties as may be assigned by the EOC leadership team
Click here for benefit details related to this position.
Maximum Salary: $30.45
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
QUALIFICATIONS:
- Exemplary customer service and active listening skills
- Strong decision making capability
- Ability to build rapport and foster relationships within a team-oriented environment
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
- Self-motivated, proactive approach in the application of EOC, Crisis Management, and Global Security practices
- Detailed, working knowledge of building security, fire, and safety systems
- Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
- Excellent verbal and written communication skills
- Strong computer skills in Microsoft Office, Excel, and Powerpoint
EXPERIENCE PREFERRED:
- Relevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice
- Experience in a crisis management command center or call center equivalent
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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