Entry Level End User Support Specialist

Genesis10 is seeking a Jr. Help Desk Technician for our client in the Entertainment industry. This 6 Month Contract position is located in Las Vegas, NV 89109. 100% onsite. Very exciting project! Applicants must 21+ years old.
W2 Hourly Pay rate range: $15-17/hr
Description:
The IT Support Specialist problem performs determination and resolution and records all trouble situations to IT. In addition, he/she provides basic training to Support Technicians and users.
Responsibilities:

• Provides first level support functions on all platforms including, but not limited to, PC's, Telephony, Enterprise Networks, Servers, UNIX.
• Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
• Responds to telephone calls for help and ensures that client/User Support and service requests are handled or escalated in a timely manner.
• Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
• Performs data analysis. Documents findings.
• Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
• Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
• Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
• Uses the help desk log to track and close all client/user calls/problems reported to IT.
• Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
• Provides one-on-one training for Support Technicians and clients/users.
• Monitors and reports system performance issues as necessary.
• Participates in department driven projects.
• Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
• Shreds reports containing sensitive data as determined by management.
• Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
• Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
• Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Requirements:

• Must be at least 21 year old to apply.
• High school diploma or GED is required.
• College level training equivalent to Bachelor's degree in Computer Science or equivalent technical training required.
• Must have some experience with Active Directory.
• Background experience in technical computer support environment.
• Minimum of one year experience in a technical support role required.
• Strong personal computing skills recommended.
• Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and user environments required.
• Entry to Intermediate level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
• Entry Level knowledge of network topologies.
• Excellent communication skills required. Intermediate analytical and problem solving skills.
• Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
• Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
• Must be available to work in a 24 hour, 7 day a week environment.
• Must have the ability to work in a high pressure, fast paced environment.

Desired Skills:

• Some training in the data processing field is preferred.

Physical, Mental And Environmental Demands:

• Must have transportation available and cell telephone.
• Must have the ability to note audio or visual warnings or error messages from system.
• Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.

W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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