Enterprise Risk Program Manager

Description:

Overall Position Purpose

This role ensures that all assigned risk management and quality assurance functions are executed according to Inteleos policies and procedures. This includes, but is not limited to, ensuring continued ANAB accreditation to ISO standards, executing risk management initiatives, and serving as the organizational subject matter expert for all aspects of Inteleos quality management systems and risk mitigation activities. The Enterprise Risk Program Manager will work with staff at all levels of the organization and use various project management and collaboration platforms to achieve these goals. The Enterprise Risk Program Manager will promote and support the Inteleos culture of inclusivity.

Core Responsibilities

• Serve as the QA (including ANAB) and Risk subject matter expert and representative in organizational discussions, projects, and initiatives;
• Provide training and information regarding QA and Risk processes and procedures as needed to Inteleos staff;
• Draft, review and maintain ANAB-compliant procedures with respect to the Quality and Risk Management processes in accordance with established schedules;
• Risk Management Program;
• Maintain all aspects of Inteleos Enterprise Risk management processes and assist staff as needed to identify and mitigate risks across the organization;
• Execute strategies related to risk management programs, initiatives, and continuous improvement processes;
• Proactively identify risk management program deficiencies and take corrective action;
• Collaborate with stakeholders to achieve department or organization-wide program goals.
• Quality Management Systems;
• Maintain all aspects of Inteleos quality management systems and assist staff as needed with conformance and/or requests for exceptions to established systems;
• Proactively identify quality management system deficiencies and take corrective action.
• Oversee and execute the Cross-Departmental Procedure Audit program;
• Facilitate and ensure completion of the quarterly Quality Management Report, including but not limited to;
• Maintaining the submission schedule;
• Working with department leads to ensure all required documentation is received;
• Reviewing the submissions for accuracy and consistency (that it meets reporting requirements);
• Assembling the submissions into one complete report;
• Compliance;
• Maintain a comprehensive understanding of ISO 17024 standards and ANAB accreditation requirements;
• Lead and facilitate the annual and five-year ANAB accreditation processes to ensure all requirements are met, including any actions required post-audit;
• Compare preventative action reports, corrective action reports and cross-departmental audit results with ISO standards and ANAB accreditation requirements to assure continued compliance;
• Research and provide organizational guidance as to whether new efforts are compliant with ISO standards;
• Lead and facilitate all ANAB accreditation application processes for new certification schemes;
• Project Management;
• Assume the lead project manager role for risk and quality management system-related projects, including the annual and five-year ANAB accreditation submissions;
• As the lead project manager, coordinate activities with staff as needed to ensure project success; track projects daily, ensuring that projects are moving forward on schedule. When issues occur, determine the best go-forward strategy and work with management to obtain whatever changes are needed to bring the project back on schedule; use appropriate tools to keep upper management and internal customers informed of project status throughout the life cycle of the project;
• Using known project management frameworks, ensure projects are feasible and meet evidence, budget, quality, and timeline goals;
• Participate in project discovery and upfront planning sessions to grasp the overall business needs of the project;
• Provide strategic guidance during the project to move items/tasks forward that do not require customer/product owner decisions;
• Use appropriate tools to keep project artifacts well organized, easily accessible, and easily understood by all project team members;
• Facilitate organization-wide meetings, as necessary to achieve departmental or organizational objectives; and
• Assist with other department projects or assignments, at the discretion of departmental management.

Supervisory Environment

• Works under general guidance with considerable latitude in determining their work objectives.
• Makes decisions of considerable complexity regarding work design, projects, or business issues which may be ambiguous, which have a medium or short-term impact on a significant organizational function and may impact Inteleos as a whole.
• Work projects and products are subject to management review for content, quality, and appropriateness.
• Incumbent has no formal supervisory responsibility, though they may provide oversight to other workers.

Work Environment

The incumbent will work at a desk in an office environment, either in the corporate office or in an approved remote setting. Evening/weekend work and travel will be required. There are minimal requirements to lift or move equipment.

Requirements:

Required Education/Experience

• Required:
• Bachelor’s degree, Certification, or equivalent in a related field;
• Minimum three years’ experience demonstrating compliance with standards set by accrediting bodies, or working in Enterprise Risk mitigation;
• Minimum one year experience managing enterprise projects.
• Desired:
• Experience with ANAB accreditation processes and ISO standards or other standards set by accrediting bodies;
• Project Management Professional (PMP) certification or similar;
• American Society for Quality (ASQ) certification or similar;
• The Risk Management Society (RIMS) certification or similar.

Required Qualifications/ Skills

• Deep understanding of project management.
• Excellent organizational and time management skills – ability to work on multiple projects and tasks.
• Excellent Interpersonal skills – ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts.
• Excellent communication skills – ability to communicate clearly, concisely, and effectively using oral and written mediums both in one on one and groups of varying sizes.
• Consistent Attention to detail – ability to focus on the important parts of a project or task regardless of current workload.
• Critical Thinking and Analysis – ability to use research and analysis to solve problems; make decisions of moderate complexity involving factors that may not be well defined.
• Ability to work effectively and professionally in a team environment.
• Ability to maintain positive attitude under stressful conditions.
• General knowledge of Microsoft Office Suite, project management software, and other team collaboration software.
• Ability to navigate and utilize:
• Task management programs, Asana experience preferred.
• Policy and procedure management systems, PolicyTech experience preferred.

Inteleos Attributes

• Accountable – taking ownership of your work and delivers results. Being responsible for your actions.
• Collegial – being helpful, respectful, approachable and team oriented. Building strong working relationships and a positive work environment. Consider the thoughts and opinions of others.
• Ethical/Integrity– employee is honest and trustworthy when working with colleagues, volunteers, and other stakeholders. Lead by example.

Committed to:

• Creating the global standard of excellence in healthcare and patient safety
• Excellence – Strive to excel in everything you do
• Quality – Taking the initiative, extra time, care and vigilance to get the job done right
• Continuous Learning
• Have a Positive “Can-do” Attitude-being ready, available and willing to get the job done and done well

This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.