Enterprise Resource Planning (Erp) Administrator

Salary : $61,499.95 - $91,223.82 Annually
Location : City Hall - Administration 776 NE 125 St North Miami, FL
Job Type: Full-Time
Job Number: 2013 -00571
Department: Information Technology
Opening Date: 11/14/2023
Closing Date: 12/14/2023 11:59 PM Eastern
Description
The ERP Administrator position is advanced technical work in design, development, and implementation of new software systems, communication and coordination with end users, and IT Analysts in defining system specifications to meet the needs of user.
The ERP Administrator's role is to ensure the stable operation of the City's ERP Solutions including software, systems, hardware and network connections. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all server OS and infrastructure software and communication links. The employee will also analyze and resolve end user issues in a timely and accurate fashion and provide end user training where required.
Essential Job Functions

• Sets up users with access to the computer systems with proper security;
• Writes system and security related programs;
• Reviews system resources, performance and does maintenance;
• Works with users to resolve application problems;
• Installs new software and software upgrades;
• Tests server software and data to determine its usefulness and integrity;
• Solves Hardware and Software System problems (hangs, crashes);
• Reviews security for problems;
• Makes recommendations on Software integration;
• Manages and ensures the integrity of host computers, multiple databases and data transfer;
• Designs and implements disaster recovery plan for operating systems, databases, networks, servers, and software applications;
• Provides on-call technical support;
• Analyzes system or application usage and plan for growth or increases in capacity;
• Conducts research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts;
• Interacts and negotiates with vendors, outsourcers, and contractors to secure software products and services;
• Develops, implements, and maintains policies, procedures and associated training plans for system administration and appropriate use;
• Establishes service level agreements with end users;
• Administers and maintains end user accounts, permissions, and access rights;
• Performs network and security audits as well as system backups;
• Provides guidance to junior members of the team;
• Performs related work as required;

Minimum Requirements

• Bachelor's Degree in the field of Computer Science/ Engineering, MIS, or related field.
• Three (3) to eight (8) years work-related experience.
• Additional related experience and/or current technical certifications may substitute for education on a year for year basis.
• Hands-on software and hardware troubleshooting experience with data management Strong customer service orientation.
• Working technical knowledge of current systems software, protocols, and standards
• Working knowledge of Symantec and industry best practices for backup & recovery

Skills

• Considerable knowledge of Windows operating systems and database systems;
• Knowledge and experience installing Server Software and ERP applications;
• Understanding of SMTP, DHCP, DNS, Terminal Services, and TCP/IP
• Understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws;
• Proven analytical and problem-solving skills Strong interpersonal and oral communication skills;
• Adept at reading, writing, and interpreting technical documentation and procedure manuals;
• Ability to conduct research into software issues and products as required;
• Ability to present ideas and solutions in user-friendly language;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;

The City of North Miami offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click for an overview of employment information including our benefits package.