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Form of workJob Description
Pay Range: $70,000 - $85,000 + Comission
We are currently seeking a proven, proactive and performance driven Relationship Manager for our A1 Prime Accounts, working daily with our largest agency customers (A1 Prime Segment). The Relationship Manager is responsible for supporting the management of all A1 Prime client deliverables for one or more accounts. They are responsible for maintaining a high level of client satisfaction by meeting all relationship, communication, project and governance goals set by the client and Vertafore. The role demands leveraging working relationships across A1 Prime account teams, company and A1 Prime Customers.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
Expand Vertafore’s positive relationship with Vertafore’s largest customers by:
Coordinating and managing the client governance plan and cadence
Coordinating the client communication plan and cadence
Managing day-to-day sales and operational items as they arise by understanding the issue, creating accountability within Vertafore and the client, and driving the items to resolution across multiple teams and organizations
Understanding and resolving account and billing concerns
Retain existing revenue through building and maintaining a high level of customer satisfaction
Establish collaborative relationships with the customer’s operational and technical VPs and Directors
Expeditiously and effectively resolve customer concerns and strategic objectives
Engage with Vertafore senior leadership and internal teams to quickly resolve customer account items
Regularly perform against individual quarterly activity targets tied to specific relationship objectives
Deliver support and insight to the content of the of A1 Prime Account Plans and Pursuits
Knowledge, Skills and Abilities:
Proven track record of achieving goals and delivering on customer expectations and priorities
Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain customer confidence
Excellent verbal, written and interpersonal skills with an aptitude for building strong, meaningful c-level client relationships
Understanding of Salesforce.com and other key sales technologies used for Business Development, Opportunity creation and activity tracking
Experience within a multi-dimensional operating environment is essential (i.e., not a mono-line, single market environment).
Self-motivated and ability to work independently
Qualifications:
5 years of related software sales and account management experience preferred
Bachelor’s degree preferred
Additional Requirements and Details:
Travel required up to 50% of the time.
Located and working remotely.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.
