AddressJob Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to theFederal Government.We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an Enterprise Dispatch Technician to support the 24x7 Network Operations Center in providing field troubleshooting.
Duties/Responsibilities:
- Provide Tier 2 Incident Management and as Directed Dispatch support to the Network Operations Center (NOC), covering buildings in the WMA.
- Support an organization's local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system.
- Perform necessary maintenance of network hardware and software to support network availability.
- Proactively identify risks in the network and develop a plan to mitigate them.
- Advanced networking qualifications including MPLS, BGP, OSPF, LAMBDA. LAN/MAN/WAN/Optical specialization. Utilization of common ticket systems (Remedy, ServiceNow) and common network management tools (HPOV, HPNA, Solarwinds, MNS, Netcool, etc).
- Hands on troubleshooting and fault isolation of IT business systems.
- Strong understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, LDP.
- Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 0 years of work history.
Desired Qualification:
- Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL Foundations, and/or CISSP
Our Enterprise Dispatch Technician's earn between $79,300 - $151,088. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Mclean, VirginiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-25362Date posted 06/03/2024
