Enterprise Business Analyst

NOTE: this is not an IT, Applications, or Data Analyst role.  

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

• Strive to apply an equity lens to all our work. 
• Reduce health disparities. 
• Become an anti-racist organization. 
• Create an equitable work environment. 

About the Role

Provides Business Analyst services as an internal consultant to CHPW business functions to support business requirements elicitation, essential research, documentation, process mapping, workflow design, and improvement recommendations to various Enterprise Services programs such as Strategic Planning, Vendor Oversight, and Project Management Office.

To be successful in this role, you:

• Have a minimum of five (5) years of experience as a Business Analyst or other role with responsibility for developing business requirements and supporting documentation, process review, including reports, process, and data flow diagrams.
• Have prior experience in a Program Management or Project Management Office (PMO) setting.
• Have experience in grant management, compliance, audit, or similar structured programs as applicable.
• Have a bachelor’s degree in business or related field; or Business Analyst Certificate; or other formal training in requirements management, analysis, or project and program management preferred.
• Prior experience with data visualization and workflow tools, such as Smartsheet
• Prior experience supporting health care strongly considered.
• Experience in an internal or external consulting role strongly considered.
• Medicaid, Medicare, and other health care industry experience strongly considered.

Essential functions and Roles and Responsibilities:

• Provides analyst support to Enterprise Program Managers and Project Managers for initiating, managing, and controlling programs and projects.
• Works extensively within CHPW’s Enterprise models and systems such as.
  • Balanced Scorecard Planning framework
  • Predictive and adaptive management frameworks
  • Smartsheet project and workflow management
  • Microsoft suites (Teams, SharePoint, Visio)
  • Tableau
• Provides direct and independent consultation and analysis support to all areas of the company and at all leadership levels.
• Works with the Enterprise Services team to develop and implement processes and tools such as charters, requirements documents, RFPs, and process diagrams.
• Develops information sources and communications to improve decision making within Enterprise Programs.
• Presents information, data, and recommendations in a clear and concise manner (written and verbal) to support effective decision making at all levels of the enterprise.
• Contributes to CHPW’s culture of Quality and Continuous Improvement.
• Champions strong Equity, Governance, Quality and Community values in our culture.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Knowledge and mastery of standard Business Analyst tools such as business requirements gather, documentation, process mapping and workflow design, and data flow diagrams.
• Ability to consult with teams in defining and driving toward data driven outcomes.
• Ability to create creative and concrete solutions to complex business problems.
• Ability to collaborative with others and work in a team environment.
• Knowledge (not necessarily certification) of several industry-standard management processes such as Lean/Six-Sigma, SCRUM, Kanban, or others.
• Ability to gather, synthesize, and report out on qualitative and quantitative data and apply it to business objectives.
• Knowledge of common business software such as Excel, PowerPoint, Word, Visio, and SharePoint.
• Detail oriented and have attention to detail.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 67 and has a 10% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part-time employees and their dependents: 

•  Medical, Prescription, Dental, and Vision
•  Telehealth app
•  Flexible Spending Accounts, Health Savings Accounts
•  Basic Life AD&D, Short and Long-Term Disability
•  Voluntary Life, Critical Care, and Long-Term Care Insurance
•  401(k) Retirement and generous employer match
•  Employee Assistance Program and Mental Fitness app
•  Financial Coaching, Identity Theft Protection
•  Time off including PTO accrual starting at 17 days per year.
•  40 hours Community Service volunteer time
•  10 standard holidays, 2 floating holidays
•  Compassion time off, jury duty

Sensory/Physical/Mental Requirements:

Sensory*:

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

 Physical*:

• Extended periods of sitting, computer use, talking and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending, and twisting.

Mental:

• Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines.

 Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.