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SalaryJob Title: Enrollment Specialist I
Work Location: Remote US Southeast
Department: Operations
Reports To: Director, Service Operations
FLSA: Non-Exempt
Who We Are: Excellence, Innovation, Passion, Compassion, Communication
Spiras Health is a value-based, nurse practitioner led clinical provider of care-at-home and other health-related services to individuals with complex and polychronic needs. Spiras’ comprehensive approach to care delivery includes a combination of home-based services, telehealth, two-way digital communications, and remote patient monitoring. Proprietary predictive modeling identifies and assesses individuals with an elevated probability of avoidable costs. Spiras Health then develops actionable plans of care, addresses barriers including social determinants of health and delivers high quality patient care in collaboration with the patient’s treating physicians. Spiras’ innovative multi-modal care approach delivers improved satisfaction and clinical metrics as well as financial savings to its partners, through a geographically and economically scalable delivery model. Our culture is anchored on a promise of full accountability and integrity in everything we do.
How We Serve
The Enrollment Specialist I (ES I) is a fast-paced, telephonic patient recruitment role with no face-to-face patient contact but outreaches to potential program participants and connects them as a patient with Spiras Health. The ES I reaches out to patients telephonically that may be a fit for the Spiras Health Solution as identified through the Spiras Analytics predictive model. This role will be accountable to influence the potential participant to engage with Spiras by scheduling an in-home clinical assessment when they are deemed a good fit for the program. The ES I fills a crucial initial step by making potential participants aware of the opportunity and obtaining permission for a member of our clinical team to meet with them in their home.
Desired Characteristics
- Excellent communicator with the ability to explain our program in a concise and personable manner.
- Consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Comfortable with working within different software platforms (Outlook, Excel, Word, Teams, Dynamics, Google Maps)
- Motivated by a performance-based bonus incentive
Duties and Responsibilities
- Perform outreach attempts to a list of potential patients
- Educate potential patients on Spiras Health services
- Encourage potential patients to schedule an initial visit with our clinical team
- Overcome objections to participation in the program
- Schedule initial visits on the appropriate clinician’s calendar
- Required to meet productivity standards as outlined in the department manual
Qualifications
- 2+ years of comparable work experience with successful outcomes
- Customer service experience
- Telephonic outreach experience
Preferred Qualifications
- Experience using a CRM (preferred, but not required)
- Experience scheduling (preferred, but not required)
- Fluent in Spanish (preferred, but not required)
EEOC STATEMENT:
All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
