Enrollment Ctr (Adm & Reg Specialty) Student Employee, #2114

Overview:

The Enrollment Center Student Employee will provide customer service primarily via phone to students, parents, and community members who visit/contact the Enrollment Center by providing general information about the enrollment process and resources available at the college. The student will serve as the first point of contact for students and community members who enter the Enrollment Center. They will also serve as a triage between the students and staff based on the student's needs using the queuing system software. The student will also provide services including, but not limited to admission, financial assistance, advising, registration, payment, and student records in alignment with the Federal Educational Rights and Privacy Act (FERPA). This role will also provide administrative support to Enrollment Services such as shredding, scanning, filing, and completing special projects as needed. All work will be performed on the assigned campus.

Campus Location: Des Plaines

Length of Employment: Spring 2024- Spring 2025 (1 year commitment) with an opportunity to renew.

Can a student do homework in this position? Sometimes- during slow periods with approval from the supervisor.

Hours needed: 8:30 am- 5 pm based on availability. Ideally candidate will be able to work afternoons 10-3 pm and coverage is especially needed on Thursday's between 10:45- 12:15 pm. Must be able to work a minimum of 10 hours per week. Cannot exceed 20 hours a week in the Fall and Spring. Cannot exceed 30 hours a week in Summer.

Schedule Flexibility: Once the schedules is created, any requests to change schedules will be reviewed on a case-by-case basis. The Student Employee supervisor can refuse schedule changes (separate from time-off requests).

Tasks, Duties and Responsibilities and Learning Outcomes:

-Complete a three-week mandatory training with the Enrollment Center followed by a one month probationary period (PF)

- Assist students and parents by delivering integrated information about the enrollment process of admission, registration, financial aid assistance and payment. (CM, PF)

- Provide services related to admission, financial assistance, advising, registration, payment and records (CM, PF)

- Comply with federal, state and institutional laws including the Federal Educational Rights and Privacy Act. (EI, PF & CD)

- Work independently. (CD, LD)

- Office administrative tasks including but limited to: processing incoming mail, scanning, indexing, forwarding mail to appropriate department, shredding confidential documents, filing in alphabetical order, restocking supplies and materials (TC, CT, TW)

- Assist students with self service tasks through multiple forms of interaction including but limited to in person, over the phone, and via written communications (TC, CM, LD)

- Work on special projects as needed (CT, CD)

- Refer students to other departments as needed (CT, CM)

- Work with students and community members from diverse backgrounds (EI, CM)

Student Employment Learning Outcomes Defined:

The National Association of Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition to the workplace. Listed in alphabetical order, they include:

1. Career and Self Development (CD)

2. Communication (CM)

3. Critical Thinking (CT)

4. Equity and Inclusion (EI)

5. Leadership

6. Professionalism

7. Teamwork (TW)

8. Technology (TC)

For more information about the NACE Career Readiness Competencies, please visit: www.naceweb.org/career-readiness/competencies/career-readiness-defined/.

Candidate Qualification (Knowledge, Skills, and Other Abilities):

- Must be currently enrolled at Oakton College and in at least six credit hours during the Fall and Spring semesters. Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following fall semester.

- Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.

- Show proof eligibility to work in the United States.

- Student employee should be able to communicate clearly with students, their parents, and community members. Strong verbal and written communication skills are required.

- Customer service skills required. Customer service experience preferred.

- Ability to maintain confidential and sensitive information.

- Ability to identify student needs using communication skills.

- Willingness to interact with students and the public.

- Problem solving skills and ability to be resourceful.

- Strong attention to detail.

- Excellent organization skills.

- Able to work as part of a team and independently.

- Able to work in a fast-paced environment.

- Good knowledge of using Microsoft Office and Google technology (GSUITE) preferred

- Physical demands: Light lifting up to 10 lbs and light carrying up to 10 lbs (preferred, not required). Periods of time spent sitting, walking (occasionally). Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

All interested applicants should apply online and provide a resume. Upon review of the applications, selected candidates will be contacted for an interview. Candidates may be asked to complete a phone screening prior to interview.

Please contact the Career and Transfer Center at careerservices@oakton.edu with any questions.