Enrollment Counselor

Enrollment Counselor

San Francisco Bay University

San Francisco Bay University (SFBU), a small-sized nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced enrollment professional to serve as an Enrollment Counselor. SFBU is a new and rebranded university currently offering degrees in computer science (BS, MS), electrical engineering (MS), business (BABS/MBA), and professional educational programs.

SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers.

At SFBU, students come first. We prioritize students’ needs by fostering personal engagement between faculty, staff, and students. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. Our professors are accomplished professionals who provide real world experience in the classrooms to enhance the learning experience and prepare students for future careers.

Position Overview:

Reporting to the Executive Director of Enrollment, the Enrollment Counselor plays a vital role as an Enrollment team member, actively involved in recruiting and enrolling students through visiting community colleges and community organizations for information sessions, attending college fairs, workshops, and coordinating or participating in additional programming. This is a full time exempt position under the Fair Labor Standards Act (FLSA).

Primary Responsibilities:

● Actively recruit and enroll students.

● Manage assigned geographic areas, including travel locally and possibly out of state.

● Coordinate and implement outreach and yield activities. Compile, analyze, and report data for the assigned areas; report on trends within areas; report regularly on admissions funnel for areas and recruitment/yield activities throughout funnel.

● Participates in admissions events.

● Demonstrates a thorough understanding and alignment with the university’s mission, vision, and values.

● Stays up to date on the university’s academic programs, support services, and co-curricular offerings.

● Provides exceptional customer service by promptly responding to inquiries/requests, providing clear and accurate information, and maintaining positive relationships.

● Collaborates with faculty, staff, alumni, students, and high school and community college teachers and counselors to coordinate recruitment efforts.

● Counsels and guides applicants through admission policies and procedures.

● Offers solutions to applicant inquiries and concerns regarding admission.

● Evaluates applications for admission and follows up with applicants.

● Assists in the creation of promotional materials for admissions programs and activities.

● Maintains strict confidentiality of records, correspondence, and sensitive information.

● Other duties and responsibilities as assigned.

Minimum Qualifications:

● Bachelor’s degree.

● 1-2 years of direct admissions experience; related experience; or equivalent combination of experience, training, and/or education;

● Must be able to travel in state and out of state. Will be required to work evenings and weekends as well as extended hours during peak periods.

Knowledge, Skills and Abilities:

● Demonstrated strong commitment to diversity, equity, inclusion, and social justice.

● Customer service orientated and displays a high level of professionalism.

● Ability to follow procedures and have a strong attention to detail.

● Demonstrated ability to work in a fast paced, high-volume environment, both independently and collaboratively.

● Position requires excellent written and oral communications and interpersonal skills.

● Knowledgeable of higher education admissions and general university functions and services.

● Proficient with computers, including browser-based software services, Microsoft Office, CRMs, and email.

Salary range $70,000, dependent on experience.

Work Environment & Physical Demands:

● Must be able to lift and carry up to 20lbs.

● The employee is required to crouch, walk, reach, grasp, carry, and push.

● The employee is occasionally required to sit or stand for long periods.

Please submit a cover letter and your resume in order to be considered for this position.

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) 5% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the United States and will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• Bachelor's (Required)

Experience:

• admin: 1 year (Required)

Ability to Commute:

• Fremont, CA (Required)

Ability to Relocate:

• Fremont, CA: Relocate before starting work (Required)

Work Location: In person