Enrollment Coordinator

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Job Title:
Enrollment Coordinator
Job Family:
Administrative Support
Full-Time/Part-Time:
Full time
Compensation Grade:
4H
Pay Type:
Hourly
Department:
Admission/Department Assistant
Job Summary:
Enrollment Coordinators provide daily and ongoing support to the Enrollment Division in a variety of capacities. Often the first voice of the Office of Admission and the Office of Financial Aid, Enrollment Coordinators must present impeccable customer service and communication skills. Frequent phone calls and email communications, in addition to data and document processing, largely encompass the daily work of this position.
Job Description:
Position Summary:
Enrollment Coordinators provide daily and ongoing support to the Enrollment Division in a variety of capacities. Often the first voice of the Office of Admission and the Office of Financial Aid, Enrollment Coordinators must present impeccable customer service and communication skills. Frequent phone calls and email communications, in addition to data and document processing, largely encompass the daily work of this position.
Key Responsibilities:

• Responsible for answering the main admissions and/or financial aid phone line, which often includes assisting families in scheduling campus visits, connecting with a Admissions or Financial Aid Counselor, or answering general questions about the admissions and financial aid process.
  
• Assists with financial aid document processing, both physical and digital records.
  
• Assists with processing incoming documents supporting the application review process.
  
• Runs daily queries within Slate CRM for quality assurance purposes.
  
• Organize and clean data for mass mailings and coordinate with our mailing service to ensure that the mass mailings are completed in an efficient and timely manner.
  
• Assists with the processing of on-going or one-time mailings, which may include printing of documents, stuffing envelopes, preparing items for pick-up, and assembling admission/financial aid packets.
  
• Supervises and trains student workers.
  
• Answer all email and phone messages within 24 hours.
  
• Performs other duties as assigned by supervisor.
  
• Assists the Enrollment Division on a variety of ongoing tasks and special projects as assigned.

Relationships:

As the front line of communication at the University, presents a professional attitude and demeanor in all communication with all internal and external constituencies. Maintains contact with members of own work unit, prospective students, parents, and the public to exchange information and explanation of rules, regulations, practices, or functions.
Responsibility for Final Decisions:
These tasks involve multiple procedures with interrelated processes and/or steps. Applicants should demonstrate good critical thinking skills with the ability to make appropriate decisions on how to move forward in all procedures/tasks. They should consistently follow established rules and procedures that are essential to maintaining the integrity of information used by the department and university, work to resolve problems as independently as possible and report problems and concerns with data, processes, and procedures to their immediate supervisor as soon as recognized, to ensure highest data integrity possible.
Reports to: Director of Enrollment Operations and Database Administrator

• Routine work is performed independently, non-routine issues or questions are referred to the supervisor.
  
• Maintains frequent communication with direct supervisor on the development of all on-going tasks.
  
• Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals.

Qualifications and Requirements:

• High School Diploma required. Bachelor's Degree, preferred.
  
• 1 - 2 years of previous experience in an office environment, desirable
  
• Experience in office software, including word processing and spreadsheets, required.
  
• The successful candidate will demonstrate strong organizational skills, dependability, as well as excellent verbal and written communication skills.
  
• Ability to independently manage time.
  
• Attention to details and flexibility.
  
• Ability to multitask.
  
• Experience with database systems desirable.

Work Conditions:
Work is largely performed under usual office conditions. Opportunities to work from home may be permissible at very specific times throughout the year after the probationary period. This position is largely an in-person role.

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Education Requirements:
Certification Requirements:
Job Posting End Date (if date is blank, posting is open ended):
To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Admissions-and-Financial-Aid-Coordinator-1_R002454
Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.jeid-c9c4d7f52061bd4ca81e19743e94b6fb