Enrollment Coordinator

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Completes all enrollments for the project to place in immediate shelter in coordination with the county 
• Sets up hotel reservations for all clients that are to be enrolled into the program
• Ensures all intake and enrollment documents are complete and accurate
• Collects all client documents that the client has at time of enrollment
• Assists clients with setting up transportation (Uber/Lyft, bus passes) to the hotels once enrollment is complete
• Enters all data into the company database and HMIS, enroll all clients into the Coordinated Entry System
• Creates new client file that includes all intake and enrollment documents required by the contract Statement of Work (SOW)
• Provides clear overview and expectations to the client of program requirements
• Identifies any apparent client barriers at the time of enrollment and communicate through an enrollment summary
• Assists housing navigators and supervisors with completing client exits
• Ensures that all necessary steps and documentation are complete and in accordance with contract SOW and program processes and procedures
• Ensures all exits are completed in company database and HMIS
• Assists with onsite exit process when needed

• Identifies new potential hotel partners and reach out to secure a partnership

• Completes new Hotel agreements with partnering hotels when they agree to partner and annually when time for renewal
• Enters all new hotels into company database and make updates as needed when information changes
• Communicates new hotel agreements to the team
• Maintains hotel relationships by ensuring regular communication and check in with hotels
• First point of contact for hotels when there are issues or programmatic changes or questions
• Advises leadership of any concerns that arise
• Provides support to the housing navigator team by covering case management when staff are unavailable or there are vacant caseloads
• Attends team meetings as scheduled
• Completes any necessary reporting needed for program duties
• Communicates with the program team and county partners

Qualifications

• College degree in Public Health or Social Service preferred but not required
• Two to three years of experience in a Social Services field working with diverse populations preferred but not required
• Ability to work with little or no supervision
• Proficient computer skills in Microsoft Office, Email, and Data Entry
• Technical savviness with technology tools and resources
• Strong communication skills both written and verbal
• Ability to travel throughout the County
• Ability to work with diverse populations including those experiencing homelessness
• Ability to maintain confidentiality
• Understanding of Trauma Informed Care, Motivational Interviewing, and Harm Reduction
• Ability to encourage and promote positivity to clients through motivational interviewing
• Ability to interact with various internal and external teams: internal peers and departments, county representatives, property owners/managers, hotels staff, various agencies, and non-profits
• Strong awareness of encrypting sensitive information when communicating client information

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.  Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.