Enrollment Associate

JOB SUMMARY

This position is responsible for the processing enrollment documents and facilitating the admission process for all incoming students.

MAJOR DUTIES

• Assist in the processing and receipt of incoming admission applications and enrollment documents (ex: transcripts, test scores, supporting documents, etc. (50%)
• Learn and utilize all available document management systems integrated through the FVSU admission process while maintain accurate, confidential student records (25%)
• Manage and assign appropriate tasks to student employees and volunteers (10%)
• Support on-campus Admissions events such as Open House, campus tours, and other events. (5%)
• Provide an exemplary customer service experience to prospective students, guests, and the campus community (5%)
• Perform other tasks as assigned by the Executive Director (5%)

KNOWLEDGE REQUIRED BY THE POSITION

• Familiarity with higher education operations.
• General understanding of CRM technology and their best practices, support, and functionality
• Strong analytical skills with the ability to collect, organize, and disseminate significant student prospect information with attention to detail and accuracy.
• Ability to efficiently and effectively solve problems, prioritize time according to tasks, initiate and implement projects independently.
• Excellent customer service, attention to detail, verbal, written and interpersonal communication skills are required.

SUPERVISORY CONTROLS

The Executive Director of Recruitment and Admissions controls and assigns work for this position as needed.

GUIDELINES

Guidelines include the University System of Georgia Academic and Student Affairs Handbook, the Board of Regents Policy Manual, the FVSU academic catalog, and Admissions Office policies and procedures. These guidelines require judgment, selection and interpretation in application. This position develops department guidelines.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied duties in directing the university's admissions functions. The variety of tasks to be managed contributes to the complexity of the position.
• Contacts are typically with co-workers, other university employees, students, applicants, parents, high school counselors, representatives of other colleges and universities, and members of the general public.
• Contacts are typically to give or exchange information, to resolve problems, or to justify, defend or settle matters.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work is typically performed in an office.
• The work typically requires driving for extended periods of time.
• Ability to lift and carry up to 25 pounds and assemble/disassemble display materials.

SUPERVISORY/MANAGEMENT RESPONSIBILITY

This position will supervise student employees and volunteers. No supervision of professional staff is included.

MINIMUM QUALIFICATIONS

• Associate's or Bachelor's degree in related field required
• One year of professional experience in admissions, or demonstrated experience in data collection, record keeping, and customer service.
• Documented history of successfully learning and leveraging technology in the workplace.