Enrollment Associate

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is required to work full-time in our Fargo, ND office location during training and is eligible for a hybrid work arrangement once training is completed. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal and external applications.

Pay information

Pay Level: 015

FLSA Category: Non-Exempt-Hourly

A day in the life

The Enrollment Associate is responsible for ensuring timely and accurate preparation and processing of standard enrollment applications and requests. This position uses general knowledge of organizational underwriting rules and government regulations to determine member eligibility.

Your responsibilities will include

• Reviews applications and change requests for completeness and collaborates with various departments as needed to ensure all required information is received and is accurate prior to processing.
• Utilizes various computer systems and applications to perform daily functions.
• Ensures applications and requests comply with underwriting polices, as well as local, state and/or federal regulations to determine final acceptance or denial of coverage or member data modifications.
• Accurately keys new member data or makes changes to existing member data following established department and system procedures, ensuring enrollment accuracy in accordance with organizational and national measures.
• Ensures enrollment accuracy in accordance with organizational measures and policies.
• Participates in the review and documentation of department policies and procedures.
• Shares knowledge with new and existing staff through job shadowing and knowledge sharing.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A high school diploma or GED with at least 1 year of experience with data processing, customer service or related experience.
• Experience with Microsoft suite, specifically Excel, and working in other databases.
• Pays close attention to the details of all work and strives for a high level of accuracy.
• Possesses strong communication skills, both written and verbal.
• Consistently maintains a high level of productivity and manages time effectively.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits and perks

• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 3/25/2024 at 8:00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)