Engineering Technical Support

Responsibilities

• Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
• Make industry specific product recommendations.
• Remote troubleshooting and correction of any problem installations or applications.
• Technical evaluations of conveying systems.
• Analyze conveyor design and make recommendations
• Run Engineering analysis using proprietary software.
• Provide technical training
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Moderate travel for training purposes

Requirements

• BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
• Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
• Excellent verbal and written communication skills.
• Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
• Fluent in English, Spanish is also desired