Engineering Project Team Leader

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Primary Duties (but not limited to):

• Reuse and Salvage Program Administration

  • Manage current program and grow total number of dealers enrolled in the program.

  • Improve global acceptance of the program.

  • Manage Warranty Claims Administration working with the AFA + CR SME's, Warranty Analyst and Global Warranty Team

  • Program's Communication key KPI performance with global PSOR's, M&OS, GDL and GSD SME's and the Leadership team

  • Develop and deploy framework of the new program aligned with the industries key business priorities and the Service Excellence Program

  • Develop and Communicate Marketing Strategy for “Reuse” as a Repair Option

  • Component Reuse (CR) Global Process Ownership

  • Component Reuse (CR) Course Accreditation Launch and Support for global Cat dealers.

  • Communicate and market CR Course accreditation with global GDL Instructors and the GDL leadership team.

  • Conduct Scrap Barrel Analysis (SBA)

  • Develop R&S Guidelines to support teams overall goals improving product coverage.

  • Special Projects Leadership depending on business and team's need.

Desired Skills and Experience:

• Degree in Engineering , Business Administration

• 9+ years related experience.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with Cat SME's, Cat dealers contacts and the peers.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization, dealers and external vendors in a constructive and collaborative manner.

• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates will also have:

• Four-year bachelor's degree preferably in information systems, engineering, computer science, or related field.

• Self-starter and driven while working well in team environment.

• Create innovative solutions to solve business problems.

• The ability to demonstrate digital capabilities and basic product support experience.

• Knowledge of Caterpillar Dealer systems, dealer business and processes

• Project Management Experience

• AFA1 & Component Reuse Training

• Scrap Barrel Analysis (SBA) exposure at a Dealer.

• 3+ years of Dealer Training and dealer facing roles.

• 3+ years of practical experience delivering production deployed solutions.

• 3+ years of delivering projects with global impact.

• Strong knowledge of Excel, PowerPoint, Data Analytics, and the Reporting tools

Additional Info :

• This position will require up to 25% of working time travel (both international and domestic travel).

• This position is in Peoria, IL (Building LC)

• Relocation assistance is available for the right candidate.

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Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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