Who We Are
Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. Mobis provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts and accessories, Mobis produces chassis, cockpit, and front-end modules; safety products, including airbags; headlights; anti-lock brake systems and electronic stability control products; steering parts; multimedia systems; UVO systems; injection-molded plastic parts, such as instrument panels, carriers, and bumpers; and steel wheel rims and decks.
Role Overview
- Responsible for identifying and defining safety, compliance and regulatory concerns on Hyundai, Kia, and Genesis Model
- Through examination of consumer complaints data, field, reports, legal cases, NHTSA VOQ, and outliers in warranty data, identify possible safety related defects and/or FMVSS non-compliance associated with Hyundai, Kia, and Genesis vehicles. Once identified as a possible issue, use advanced knowledge to conduct a through data-driven, but timely, investigation.
Key Accountabilities
- Perform customer complaint/warranty claim/field reports/NHTSA VOQ data analysis. (50%)
- Analyze customer complaint reported to NHTSA ODI.
- Analyze OEM warranty claim and filed report.
• Identify possible safety related defects and/or FMVSS non-compliances associated with Hyundai and Kia (30%)
- Investigate possible safety issue related to Mobis Parts with or without Hyundai and/or Kia Engineers
- Hyundai and Kia dealer investigation on the field issue (Go & See)
• Track and manage possible safety related issues. (15%)
- Actively track and manage safety issues.
- Keep track of Mobis SEL list
• Make draft presentations for management review and submit a report of potential catastrophic issue (5%)
- Draft presentations for management review that clearly defines the issue(s)
- Catch the critical safety issue and report it immediately to upper management
• Responsible for monitoring NHTSA VOQ customer complaints/ warranty claim/ field reports/legal cases
- Analyze customer complaints, focused on safety component.
- Monitor daily warranty claim/NHTSA VOQ/Field Report/NHTSA recall.
• Investigate possible safety issues.
- Use advanced knowledge to conduct a thorough data-driven investigation.
- Exercise discretion and independence judgment to determine preliminary severity, occurrence, and detectability scores.
• Track and manage possible safety issues.
- Actively track and manage safety issues through investigation and other sources like warranty, NHTSA VOQ and so on.
- Keep track of Mobis SEL list and other safety issues
• Make safety issue report and provide immediate notification to upper management.
- Draft presentations for management review
- Catch a critical safety issue and report it to upper management immediately.
Work Schedule/Travel
- Monday through Friday 8:00 am - 5:00 pm
- Moderate overnight travel (up to 50%) by land and/or air.
Required Qualifications
EDUCATION REQUIREMENTS
- Bachelor's Degree in Mechanical, Electrical Engineering
Experience Requirements
- 4-6 years
• Basic knowledge of electronic/mechanical components
• Ability to read and understand electronic/mechanical schematics and block diagrams.
• Ability to use basic test equipment.
• Experience in gathering and analyzing statistical data.
• More than 4 years of experience in the automotive industry, including safety, design, testing, field reliability evaluation, and service is preferred.
Automotive assembly plant or component manufacturing experience a plus
Employment Type - Exempt
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.