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Form of workJob Description
The Instrument and Enterprise Services (IES) Division is responsible for one of Thermo Fisher Scientific’s premier brands: Unity Lab Services (ULS). We provide a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. Whether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.
Assemble, install, troubleshoot, repair, test, calibrate and maintain electro-mechanical equipment and systems. Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications. Ensure continued external customer satisfaction with products by providing high quality and timely service and repair of electromechanical systems and products.
What will you do?
- As an Engineer, you will be delivering routine service activities for the Unity Lab Services Chromatography Service group.
- The duties include analyzing and reviewing inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action as well as analyzing system chemistry and use instrument reports to diagnose technical or application problems.
- You’ll work with specialists, engineering, customer service, and other personnel to expedite repair and primarily focus on delivering Preventive Maintenance, Installation- and Services repairs within the subregional West team for the purpose of achieving the highest levels of customer satisfaction via Customer Allegiance Score (CAS).
- This is a dedicated field-based role supporting our customers on-site on a wide product range, but mainly focusing on GCMS-related equipment and drive quick resolution by providing accurate and timely maintenance and qualification visits. One way we measure performance is by striving for the lowest repeated call rates post-maintenance.
- This role is Customer-facing, working in conjunction with other ULS teams and Sales colleagues.
- You’ll use customer management software to review service calls, handle parts inventories, and complete job tasks.
- Display an affinity for listening to the customer, reviewing their documents, and inspecting the instrument to resolve nature and scope of problem is the core function of the role.
How will you get here?
- Must have strong interpersonal and effective communication skills, showcasing a strong ability to read, interpret and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.
- Quickly diagnose and resolve problems on mechanical, and chromatography-mass spectrometer instrumentation in a laboratory environment.
- Employ basic instructional abilities to provide customer familiarization instruction.
- Prioritize clinical customer requirements and establish realistic schedules to meet requirements and produce clear, detailed, and concise documentation and customer reports.
- Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns while providing service support to key customer sites in the assigned region, traveling to others on an as needed basis.
- Responsible for managing individual field Inventory.
- Ability to safely lift 50lbs with assistance on occasion and carry 25-30lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach daily in a service function.
Non-Negotiable Hiring Criteria:
- Achieved a Bachelor’s degree in Sciences, Engineering, or Electronics, or 3+ years equivalent work experience required
- Have least 2+ years of hands-on experience servicing analytical equipment gained either as an Engineer, application specialist, or working as a scientist in a laboratory required
- Display an ability to travel throughout the region and to other regions to assist as needed required, with 25% travel on average within the region.
This position has not been approved for Relocation Assistance.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com
Compensation and Benefits
The hourly pay range estimated for this position based in California is –.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
