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Form of workPosition Summary
Perform complex system verification, and customer support of Samsung and Partner IP Multimedia System (IMS) and Mission Critical Push to Talk (MCPTT) Equipment.
Role and Responsibilities
Perform complex system verification, and customer support of Samsung and Partner IP Multimedia System (IMS) and Mission Critical Push to Talk (MCPTT) Equipment. Perform feature validation, interoperability testing, field evaluation to get product acceptance from customer. Perform system level feature integration and test. Develop and perform test plans as well as troubleshoot and analyze problems in customer's lab and production systems. Manage and enhance automation tools, and customer lab support. Aid in product and feature performance analysis, evaluation of new product and SW releases. Ensure that customer commitments are achieved according to project plan. Work with team members to prepare test plans/cases and execute to validate IMS/MCPTT functionality. Interface proactively with Product/Technology Engineers to ensure comprehensive test coverage. Educate our customers on Samsung's new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan. Work closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung HQ to achieve successful new product rollouts and developments.
Skills and Qualifications
Master's degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering, a related field or foreign equivalent and 2 years of post-baccalaureate experience in job offered or related. In lieu of a Master's degree and 2 years of experience, Employer is willing to accept a Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering, a related field or foreign equivalent and 5 years of progressively responsible post-baccalaureate experience in job offered or related. Applicants must have 2 years of experience (5 years of experience in possession of a relevant Bachelor's degree) in the following: (1) working in a Linux environment, including command-line; (2) virtualization technologies, including virtual machines and containers and cloud-native concepts; (3) networking concepts including TCP/IP, sockets, IPv4/6, routing and interface snooping; (4) software engineering concepts including message queues, multi-threading, algorithms, interfaces, inter-process communication, security, and relational databases; (5) using command-line tools and scripting tools shell and Python; (6) compute resource aspects: CPU, memory and disk and assessing the performance of each aspect; (7) DevOps concepts and CI/CD; (8) Mobile Network LTE EPC elements including MME, SGW/PGW, HSS, PCRF, and OFCS; and (9) IMS/MCPTT network elements, including I/P/S-CSCF and IMS Call Flow Diagnostics. 10-20% domestic travel required.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
COVID-19 Vaccine Mandate
Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Perform complex system verification, and customer support of Samsung and Partner IP Multimedia System (IMS) and Mission Critical Push to Talk (MCPTT) Equipment.
Role and Responsibilities
Perform complex system verification, and customer support of Samsung and Partner IP Multimedia System (IMS) and Mission Critical Push to Talk (MCPTT) Equipment. Perform feature validation, interoperability testing, field evaluation to get product acceptance from customer. Perform system level feature integration and test. Develop and perform test plans as well as troubleshoot and analyze problems in customer's lab and production systems. Manage and enhance automation tools, and customer lab support. Aid in product and feature performance analysis, evaluation of new product and SW releases. Ensure that customer commitments are achieved according to project plan. Work with team members to prepare test plans/cases and execute to validate IMS/MCPTT functionality. Interface proactively with Product/Technology Engineers to ensure comprehensive test coverage. Educate our customers on Samsung's new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan. Work closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung HQ to achieve successful new product rollouts and developments.
Skills and Qualifications
Master's degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering, a related field or foreign equivalent and 2 years of post-baccalaureate experience in job offered or related. In lieu of a Master's degree and 2 years of experience, Employer is willing to accept a Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, Electronics Engineering, a related field or foreign equivalent and 5 years of progressively responsible post-baccalaureate experience in job offered or related. Applicants must have 2 years of experience (5 years of experience in possession of a relevant Bachelor's degree) in the following: (1) working in a Linux environment, including command-line; (2) virtualization technologies, including virtual machines and containers and cloud-native concepts; (3) networking concepts including TCP/IP, sockets, IPv4/6, routing and interface snooping; (4) software engineering concepts including message queues, multi-threading, algorithms, interfaces, inter-process communication, security, and relational databases; (5) using command-line tools and scripting tools shell and Python; (6) compute resource aspects: CPU, memory and disk and assessing the performance of each aspect; (7) DevOps concepts and CI/CD; (8) Mobile Network LTE EPC elements including MME, SGW/PGW, HSS, PCRF, and OFCS; and (9) IMS/MCPTT network elements, including I/P/S-CSCF and IMS Call Flow Diagnostics. 10-20% domestic travel required.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
COVID-19 Vaccine Mandate
Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
