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Form of workJob Description
Job Title: Field Service Engineer
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Giheung, Yongin, Korea
How will you Make an Impact
Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of valuable products and services and maintaining the highest levels of customer satisfaction.
What will you do
The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
Investigates and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.
Responsibilities and result include:
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
Conduct on-site scheduled planned maintenance visits.
Provide solutions and repair support for customers and other Field Service personnel.
Cultivate and develop positive working relationships with customers, system users and company personnel.
Travel, often on short notice, to customer sites to resolve problems or support other Field Service personnel.
Complete and submit Field Service reports.
Provide training for customers and users on system maintenance.
Provide solutions to product quality teams.
Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation.
Provide solutions for various reports including identifying and isolating unique problems with system.
Act as a subject expert and resource for training.
How will you get here?
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
Education
Typically requires a university degree in engineering or equivalent combination of education and experience in electronic system problem solving
Experience
Experience in solving and repairing ultra-high vacuum and high voltage systems is highly desired.
Knowledge, Skills, Abilities
Ability to deal effectively with customers
Fluent in both Korean and English
Excellent interpersonal communication skills
Proven ability to solving complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one distributed team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com
