Endpoint Technician 00188

Endpoint Technician 00188

Information Technology Specialist I

00188

Non Exempt

Full Time

General Public

No

Yes

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

No

No

Our core mission is to support the computing infrastructure that underpins the University’s information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community’s needs and contribute to the institution’s overall success.

To provide technical support services that will help maintain and assist Christopher Newport University’s technology infrastructure, focusing on endpoint support. Excellent customer service will be provided to the CNU community. Moreover, documentation will be developed and maintained for endpoint tasks, software troubleshooting, and desktop troubleshooting procedures. This position will collaborate closely with endpoint administrators to ensure client management systems work effectively and efficiently, thus enabling the work of the University.

• Knowledge of standard desktop applications, such as Internet browsers and client management applications
  
• Knowledge of software and hardware installation and troubleshooting
  
• Familiarity with networking fundamentals
  
• Excellent interpersonal and communication skills
  
• Exceptional verbal and written customer service skills
  
• Ability to model high levels of professionalism integrity and behavior
  
• Ability to learn new processes, identify gaps in existing processes, and suggest areas for improvement to enhance service

Education:High school diploma or equivalent.
Experience:Experience providing front-line customer service, gathering information, and troubleshooting end-user technology issues.
Experience installing, troubleshooting, and maintaining Microsoft desktop-level operating systems and the Apple macOS operating system.
Experience working in a technology support help desk environment.

Education:Bachelor’s degree in computer science, information technology, a related technical field, or equivalent experience of five years of IT experience.
Apple Certifications, CompTIA A+, CompTIA Network+, Microsoft Certifications, or related certifications.
Experience:Experienced in operating system-level network configuration, incident logging or ticketing systems, and utilizing management tools to assist with customer issues.
Experience working in a college or university environment.
Familiarity with Apple management software and protocols, including Apple MDM, Apple School Manager, Virtualization, macOS Recovery, and various configuration setups. Familiarity with a broad selection of mobile devices and operating systems such as iOS, iPadOS, and Android.

Starting at $43,066, Commensurate with Education and Experience

39111

This is a classified position. New and returning classified employees are required to complete a 12-month probationary period;
This position includes Commonwealth of Virginia and CNU employee benefits;
Selected candidate must attend 2-day New Employee Orientation Program.

PS972P

04/19/2024

05/12/2024

No

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or Preferential Hiring Form (Blue Card) as issued under Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their application, in order to receive credit.
Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services
(DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
CNU, an Equal Opportunity Employer (EOE), is fully committed to access and opportunity.

https://jobs.cnu.edu/postings/17320

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement

Christopher Newport University and its employees demonstrate a positive and professional attitude. Practices inclusive leadership and treats everyone with dignity and respect. We value diversity and are committed to creating an inclusive environment for all employees, as well as fully support the “Students First” value.