Endpoint Support Specialist I

Overview
Consider joining the Pennex family as an Endpoint Support Specialist - Level I at our Leetonia, OH location. The purpose of the Endpoint Support Specialist - Level I is to ensure that all users of IT Endpoints (personal computers, printers, smartphones, office phones, fax machines, video-conferencing tools) have the necessary technical support to effectively and reliably leverage the basic computing hardware and software provided by the company.
Responsibilities

• Provide IT support services during day shift hours.
• Proactively replace the batteries in mobile equipment on the plant floor.

• Regularly maintain the label printers used in manufacturing applications.
• Monitor the IT Service Desk and triage incoming incidents or requests that are not handled by automated workflows.
• Respond to end-user questions and complaints regarding information technology endpoints that support manufacturing activities (mobile computers/scanners, label printers, etc.).
• Determine the most effective manner to resolve end-user's technical issue.
• Record required information regarding incidents and requests in ticket system. Update tickets with the appropriate journal entries and close tickets with resolution upon completion of the job.

• Deliver and deploy endpoint equipment to users; ensure that PC's have the correct build image, and that peripherals are properly connected and configured when onboarding or upgrading an end-user.
• Update the CMDB as assets progress through their lifecycles.
• Work on projects as assigned by supervisor.

• Other duties as needed.

Qualifications
Education

• High school diploma or equivalent is required.
• Associate's degree or technical training is preferred.
• Certification in ITIL Foundation and MSFT MCSE or similar desired.

Experience

• 1 or more years of experience in IT support is required
• Strong knowledge of Microsoft Windows desktop OS features and capabilities
• Strong knowledge of Microsoft Office 365 features and capabilities
• Basic knowledge of Active Directory/Azure Active Directory for user support
• Good command of English language to provide effective phone, desk-side and email support
• Detail oriented
• Good interpersonal skills
• Moderate knowledge of mobile device configurations and usage, such as Apple iPhones and Samsung Android devices
• Ability to Multitask
• Commitment to excellence
• Critical Thinking
• Strong communication skills
• Problem Solving skills
• Must be able to pass pre-employment physical and drug screen
• Must be eligible to work in the United States, visa sponsorships are not available

Perks of the Job

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with robust matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Opportunity for career growth and advancement
• Relocation package may be available

Why Our People Love Working Here

• Purpose-driven, friendly, open and respectful culture
• Shared core values of safety, respect, integrity and drive
• Employee discount program with hundreds of partner brands
• Up to $5000 tuition reimbursement
• Complimentary coffee bar
• Wellness incentive program

Who We Are: Founded nearly half a century ago, Pennex Aluminum continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we're proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.
But it's not just what we do that sets us apart, it's how we do it. Safety. Respect. Integrity. Drive. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it's driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.
If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex Aluminum may be the perfect place for you to grow your career. To learn more, please visit PennexAluminum.com or check out other opportunities within the Metal Exchange Corporation family of companies at MetalExchangeCorp.com.
Our Commitment to Inclusion: We welcome people of different backgrounds, abilities and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. Metal Exchange Corporation and it's family of brands are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email pennexrecruiter@pennexaluminum.com.
Posted Min Pay Rate
USD $45,000.00/Yr.
Posted Max Pay Rate
USD $55,000.00/Yr.