End User Support Analyst-Mobility-Dallas

Overview
Find Your Passion and Purpose as a End User Support Analyst
Reimagine Your IT Career With Us
Working for a healthcare company, you know what you do impacts you as much as your field staff supporting our patients and their families. At AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care.
Our Investment in You
We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including:
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts
**Position is onsite in Dallas, TX
What You Need to Know
As an End User Support Analyst, you will be responsible for providing top-tier support to end-users in managing their mobile devices. You will work with a wide range of devices, including Android and iOS, and manage carrier support for device management. Your role will also involve working with ServiceNow and Intune to maintain and improve the mobile device management experience. Additionally, you will handle helpdesk tickets related to MDM support and related items.

• Daily administration of Endpoint Devis Technologies. Both VMware Airwatch and Microsoft Intune - Auto-Pilot.
• Manage support for server and desktop operation systems, including patching and proactive maintenance, server refreshes, installing system upgrade or software deployment.
• Manage backup services to ensure that corporate date and systems are recoverable in case of failure.
• Provide Level 3 support for tickets and escalations from the Help Desk.

Qualifications
EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

• 2 - 4 years of Technical experience
• Certifications preferred
  IT Infrastructure Library (ITIL) v3 accreditation.
  MD-101, MS100, MS 101, Google IT Support Cert
• Solid Understanding of:
  • Microsoft Azure, Intune Auto-pilot, Office365, One-Drive
  • ITIL Service Management through Service Now
  • MDM Solutions
  • Windows Server
  • Windows 10 OS
  • Android OS
  • Active Directory
  • LDAP
  • Storage and Backup Solutions
  • VMware vSphere
  • VMware Horizon VDI
  • VMware Airwatch, Workspace One
  • Symantec software - is a plus
  • MDM migration processes
  • Application packaging for MDM

SKILLS/ABILITIES:

• Provide expert-level support for end-users in managing their mobile devices, including Android and iOS devices
• Manage carrier support for device management, including troubleshooting network and device issues
• Work with ServiceNow and Intune to maintain and improve the mobile device management experience
• Handle helpdesk tickets related to MDM support and related items
• Document and escalate technical issues to the appropriate teams as needed
• Provide training and guidance to end-users on best practices for mobile device management
• Collaborate with other IT teams to ensure that mobile device management is integrated with other IT systems and processes
• Stay up-to-date on the latest mobile device management trends and technologies
• Firm working knowledge of concepts, practices and procedures of Systems Administration and ability to use in varied situations for Windows, Chrome, and VDI images
• Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
• Intermediate computer or technical ability, should show high levels of technical aptitude
• Advance equipment operation skills - should be able to use all office equipment and train End Users
• Needs to be a very strong communicator both in person, on the phone and written. Has to be able to communicate with a wide variety of users to help them understand a situation