End User Computing Technician

Job Title:End User Computing Technician
Location: Glenview, IL - Hybrid Schedule
Job Type and Duration: Contract to hire
Looking for an experienced End User Computing Technician to join a global organization in this new hybrid role!
Description
The End User Computing Technician plays a crucial role in ensuring the seamless operation and security of corporate fleet of devices. This involves configuring and managing software systems to keep devices up-to-date and safeguarded against cyber threats. The role includes providing advanced support for reported issues with End User devices and you will also be involved in maintaining and supporting other End User facing technology such as conference room AV, Teams Rooms equipment, Conference room Scheduling Systems and the VoIP PBX system.
Responsibilities

• Daily operations to maintain end-User Computing, AV, and VoIP devices.
• Monitor and address basic deviations in overall end-user device health.
• Managing computer system images for new devices.
• Packaging and deploying software and updates.
• Provide initial support for reported issues with end-User Computing, AV, and VoIP devices.
• Escalating problems when necessary.
• Ensuring timely and quality issue resolution.
• Alerting management to emerging incident trends.
• Identifying automation opportunities for efficiency.
• Occasional off-hours support for global teams.

Position Requirements
Formal Education & Certification:

• College diploma or university degree in the field of computer science and/or information technology or 4+ years equivalent work experience.

Knowledge & Experience

• Strong experience in a corporate IT service desk role.
• Knowledge of Enterprise Endpoint Management principles.
• Proficiency in Microsoft Windows 10/11 configuration and troubleshooting.
• Experience with system image management using Microsoft MDT technology.
• Willingness to learn about application packaging and deployment in a mixed SCCM/PatchMyPC environment.
• Understanding of Microsoft Active Directory and Group Policy.
• PowerShell scripting skills.
• Familiarity with AV, Teams Rooms, Conference Room Scheduling and VoIP technologies.

Personal Attributes

• Collaborative, self-motivated, and eager to learn.
• Exceptional interpersonal communication skills.
• Commitment to a "Continuous Operational Excellence " mindset.
• Demonstrated self-discipline and judgment.
• Ability to conduct basic research into computing issues.
• Quick learner with a keen attention to detail.
• Developing analytical and problem-solving abilities.
• Willingness to prioritize and execute tasks effectively in a fast-paced environment.

ESPO Corporation
www.espocorp.com
View all open jobs at www.espocorp.com/jobs
Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying please contact us directly.