Encore Delivery Specialist (Genius)

The Role at a Glance – Jaguar Land Rover Hinsdale Encore Delivery Specialist (Genius)

We are excited to add an Encore Delivery Specialist (Genius) to join our team. The Encore Delivery Specialist will provide comprehensive product information to our customers throughout the sales process. The Encore Delivery Specialist is the primary contact for clients to learn about Jaguar Land Rover, its heritage, and products and technology.

The ideal candidate will have a passion for Jaguar Land Rover automobiles and a desire to advance to our lucrative Sales Advisor role.

What you'll be doing

You will start out in our comprehensive training program to teach you everything you need to know to become An Encore Delivery Specialist. You will master the complexities of the product to familiarize clients with the value, and usability of their Jaguar and Land Rover products and features. You will logically and eloquently present information and explain how to use the various features of the vehicles, including technology in the vehicles. You will schedule a second delivery of each customer’s new vehicle. You will provide a tailored re-delivery designed to target areas the customer has questions regarding, but also those they have yet to discover. Oftentimes, you will visit clients at their homes or offices to review features, options and operation of their new Land Rover or Jaguar.

What’s it like to work here?

At Bill Jacobs Jaguar Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans).
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

About the Company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

We believe in taking accountability for our words, actions, and results.

I - Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous

improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What we’re looking for

Must-haves:

• 1+ years of retail, hospitality, and/or customer service experience or equivalent
• A true desire to satisfy the needs of customers in a fast-paced, technical, and product-driven environment.
• Refined verbal communication skills and the ability to speak with customers in a logical, professional, and effective manner.
• Exquisite attention to detail in maintaining a professional appearance and image.
• Proficiency in effectively using and communicating with new media (tablets, social media, etc.).
• A willingness to go the extra mile, conveying enthusiasm and excitement whenever you're on the job.
• Valid driver's license and ability to meet insurability standards.

Nice-to-haves:

• Experience in the retail environment is a plus but not required.