EMU Card Office Operations Assistant

Department: Erb Memorial Union
Classification: Administrative Program Assist
Appointment Type and Duration: Regular, Ongoing
Salary: $17.43 - $26.00 per hour
FTE: 1.0

Review of Applications Begins

February 29, 2024, open until filled

Special Instructions to Applicants

Along with the online application please submit a cover letter that outlines how you meet the posted requirements, competencies and qualifications outlined in the position announcement. Please make sure to include any and all experience in the application along with corresponding dates of employment.

Department Summary

The Erb Memorial Union (EMU) is a department of the Division of Student Life. The EMU is a multifaceted auxiliary service that employs over 80 professional staff and 300 student staff, and serves over 15 thousand daily users during the academic year. The EMU welcomes students, faculty, staff, the community and visitors to campus, and its mission is to provide learning experiences and
opportunities for personal growth in an open, inclusive, and resource-rich community where students and staff collaborate to inspire and sustain extraordinary programs and services that promote diversity and social interaction. The EMU is student-centered and is operated in collaboration with a student Board, who are actively involved in determining the character and scope of the department and approve the budget recommendations of all EMU services and programs.

Position Summary

The purpose of this position is to provide operational support to the ID Card Office in the EMU. The Operations Assistant offers customer service to students, faculty, staff, and the public by addressing policy and procedure inquiries both in person and via telephone and email, and by producing photo identification. This position works to schedule and coordinate operations with other university departments such as the offices of the Registrar, Admissions, EMU, Public Safety, Library, and Housing. The Operations Assistant is also responsible for hiring, training, scheduling, and evaluating approximately 10 to 15 student employees.
This position also provides general office support for the department including organization and maintenance of filing systems, troubleshooting with campus printing centers and IT Services, and financial responsibilities including daily cash balancing, invoicing, tracking and auditing.

Minimum Requirements

• Three years of office experience which included two years at full performance level and experience generating documents; and
• Lead work responsibility or coordination of office procedures.

Professional Competencies

• Excellent customer service skills and ability to communicate effectively in multiple modalities with individuals from diverse backgrounds and cultures.
• Excellent problem-solving and critical thinking skills, and demonstrated ability to work independently in a fast-paced environment.
• Exceptional skill in prioritizing high-level projects and adeptly adapting to new information as it arises.

Preferred Qualifications

• Experience supervising or leading the work of students or staff while contributing to a positive learning environment.
• Experience handling multiple high-priority projects.
• Excellent organizational skills.
• Proficiency in technologies including the Microsoft suite.
• Experience troubleshooting basic equipment issues and demonstration of an understanding of troubleshooting approaches.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.