EMT Apprenticeship Coordinator

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The EMT Apprenticeship Coordinator supports this mission by providing support and oversight of the Ultimate Medical Academy (UMA)/TransCare Emergency Medical Technician (EMT) Apprenticeship Program to successfully build a pipeline of EMTs to improve staffing for the TransCare BLS operation.

If you have any questions regarding this position, please email lcaldwell@crisiscenter.com.

Strategic/TransformationalDuties and Responsibilities

• Serve as the primary point of contact for the Crisis Center of Tampa Bay and TransCare for all EMT apprentices throughout the program until successful completion of the EMT program.
• Identify opportunities to grow or expand apprenticeship programs with UMA or other local EMS educational providers.
• Participate in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/AdministrativeDuties and Responsibilities

• Serve as hiring manager for EMT Apprentice candidates, including reviewing resumes, interviewing, and selection.
• Coordinate with Human Resources and Marketing to strategize and implement effective recruitment strategies, aligned to best practice.
• Assist Training Coordinator, Human Resources, and Organizational Development during employee onboarding and new hire orientation to ensure an effortless acclimation into the organization.
• Track recruitment and retention data and assist with implementing apprentice engagement and retention activities.
• Assist with grant documentation, including Career Source WIOA and OJT grants, PCOG, HCAP, Veterans, and any other potential funding source.
• Work with Scheduling Coordinator to develop an effective schedule to maximize utilization and technical development.
• Coordinate journey worker/mentor assignments and track clinical hours.
• Conduct field and/or classroom visits to provide apprentice support, as needed.
• Partner with UMA instructors to monitor progress of each student and offer resources for program success and successful completion of the EMT exam.
• Provide apprenticeship program reports and status updates to leadership, as needed.
• Utilize internal resources to enhance student learning, including scheduling study groups and/or mock tests.
• Assist in conducting investigations for corrective action regarding apprentices who are out of compliance.
• Coordinate with Human Resources upon transition from EMT Apprentice to EMT to ensure appropriate employment status and compensation, and celebration for successful completion of the EMT program.
• Communicate professionally and exhibit a positive demeanor with all individuals; strive to develop a strong working relationship with peers and those in the EMS system.
• Arrive for work on time and ready to work, setting an example to students and field personnel.
• Maintain a neat and professional appearance in accordance with Company policy and Standard Operating Procedures.
• Adhere to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; direct any questions or concerns to the supervisor.
• Perform other such duties as may be assigned by the supervisor.

Required Competencies

• Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External)-Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously and respectfully at all times. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both the short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers long-term interests. Creates strategies to help the organization serve customers more effectively
• Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable, and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management- Taking of responsibility for ones behavior and well-being; Working effectively under stress and adapting ones style to changing situations; Comfortable working in a fast-paced environment and needing minimal supervision; Exhibiting a professional demeanor.

Education and Experience

• High school diploma or equivalent; bachelor's degree preferred
• Human Resources/Administrative Assistant experience or Florida EMT certification preferred
• Possess current Florida Class E drivers license with acceptable driving history
• Possess current CPR Certification preferred
• Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment
• Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment
• Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment
• Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment

Knowledge, Skills, and Abilities

• Knowledge of Florida Chapter 401 preferred
• Knowledge of HIPPA requirements as it relates to patient confidentiality
• Knowledge of the Baker Act as it relates to TransCare Transportation Services
• Knowledge of EMS radio system and codes preferred
• Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management
• Knowledge of crisis intervention and stress response and methods to ensure personal well-being
• Ability to act effectively in emergency and stressful situations
• Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient
• Ability to understand and apply applicable policies and procedures
• Ability to determine work priorities and insure proper completion of work assignments
• Ability to utilize problem-solving techniques
• Ability to work independently
• Ability to establish and maintain effective working relationships with others

Physical Demands/Working Conditions

Physical Requirement: The Employee must be able to see, sit, hear, use hands, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Employee may occasionally work outside performing field responsibilities, as needed, or when supporting apprentices. Work conditions may include emergency and stressful situations. The noise level in this work environment is usually moderate.

Travel: Travel is limited to local day travel; primary functions are completed in an office environment, but road shifts may be required to observe apprentices.

Hours: Monday Friday 8:00am 5:00pm; however, based on the needs of the apprenticeship program, evening and weekend hours may be necessary.