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Commonpoint Queens, a multipurpose social service agency. Our mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, cultural and recreational services and programs that reach community members of all ages and backgrounds.
Department Overview: Commonpoint Queens Resettlement & Integration Department at “The Hub” consists of initial resettlement, social integration and employment services programs serving refugee and other humanitarian migrant populations.
POSITION SUMMARY
Commonpoint Queens seeks an Employment Coordinator to provide employment services to eligible refugees; Special Immigrant Visa holders (SIVs); humanitarian parolees from Ukraine, Afghanistan, Haiti and Cuba; asylees; and other eligible humanitarian migrants under the Matching Grant (MG) program funded by the Office of Refugee Resettlement (ORR). Through assessment, enrollment, employment preparation, job placement, post-placement services and outreach to employer partners, the Employment Coordinator provides support to eligible clients as they achieve self-sufficiency through MG. While this position should have specific language capacity (as noted below), the Employment Coordinator will provide services to any of Commonpoint Queens’ diverse pool of humanitarian migrant clients in compliance with the requirements of ORR. Fluency in one or more of the following languages is required: Spanish, Dari, Pashto, Haitian Creole, Ukrainian, Russian.
DUTIES AND RESPONSIBILITIES
- Undergoes in-depth training on MG program guidelines and procedures.
- Conducts intake interviews to determine MG eligibility and assess clients’ skills, education and career goals.
- Enrolls eligible clients in MG, conducts MG intake and orientation, develops self-sufficiency plans, pre-employment and post-employment budgets.
- Provides employment preparation services, including but not limited to: holding discussions regarding requirements for the job(s) the participant will be seeking based on their experience, educational background and work history; creating resumes; developing interviewing skills; providing job coaching and counseling to enhance participants’ employability.
- Provides job search assistance to each MG participant; reaches out to employers in search of jobs that match the participants’ skill sets and backgrounds and comply with program requirements; teaches participants to conduct job searches online and through networking; provides job application assistance.
- Facilitates job interviews for MG clients and follows up with clients and employers to receive feedback and confirm interview outcomes; works with clients to address weaknesses identified through the follow-up process.
- Provides post-placement employment support and on-the-job coaching to ensure clients’ continued employment.
- Conducts frequent initial outreach to potential employer partners, from small businesses to corporations; continuously cultivates relationships with existing employer partners to facilitate job placement of Commonpoint’s job-seeking clients
- Verifies and documents clients’ employment; gathers proof of participants’ self-sufficiency as required.
- Documents all provided MG services via case noting and uploading supporting documentation required by MG in the Immigration and Refugee Information System (IRIS) database; maintains individual client files as required by MG.
- Generates statistical and other MG reports as required.
- Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree or equivalent combination of education and relevant experience.
- Background in social services/humanitarian work; experience in economic inclusion/workforce development services strongly preferred.
- Fluency in one or more of the following languages is required: Spanish, Dari, Pashto, Haitian Creole, Ukrainian, Russian.
- Existing relationships or ability to quickly build relationships with employers who have hired refugees, SIVs, asylees, humanitarian parolees and other humanitarian migrants strongly preferred.
- Proven track record of successful job placements and client job retention strongly preferred.
- Excellent resume writing skills.
- Excellent oral, written and interpersonal communication skills.
- Strong organizational and problem-solving skills.
- Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
- Lived experience as an immigrant, refugee, asylee, parolee or special immigrant visa holder (SIV) highly valued.
- Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).
