Employee Technology Solutions Architect

Are you an experienced Employee Technology Solutions (ETS) Architect ready to take on the challenge of designing, implementing, and maintaining innovative Employee Technology Solutions for enterprise clients? EWEB is seeking a dynamic individual with 7-10 years of proven expertise in employee and end-user focused Technology Solutions Architecture and implementation to join our growing team.  This posting will remain open until filled, and the first review of applications will take place on January 2, 2024.  We recommend you get your application materials in as soon as possible.

As an ETS Architect, you will lead the design, implementation, and maintenance of end-user focused solutions across EWEB, ensuring they align with business objectives and deliver optimal end-user experiences. The ideal candidate possesses strong technical skills in desktop and mobile device management, virtual desktop infrastructure (VDI), cloud-based ETS solutions, end-user computing security, and collaboration tools.   As a senior member of the team, the candidate will be instrumental in designing, implementing, and optimizing processes to streamline IT service delivery and enhance the overall employee experience.    If you have a passion for delivering cutting-edge ETS solutions, exceptional leadership abilities, and excellent communication skills, we invite you to apply.

Key Responsibilities:

• Design and implement end-user computing solutions tailored to meet EWEB business objectives and requirements.
• Translate business needs into technical requirements, developing detailed technical designs and implementation plans.
• Manage end-to-end ETS Solutions projects, including scoping, planning, design, development, testing, and deployment.
• Lead the design, implementation, and deployment of strategies for desktop, laptop, and mobile device management, end-user computing security, VDI, application virtualization, and cloud-based ETS solutions.
• Collaborate with cross-functional teams, ensuring seamless integration with infrastructure, security, and application systems.
• Provide technical expertise in ETS Solutions processes, infrastructure, security, and optimization.
• Ensure scalability, security, and compliance with industry standards and best practices for ETS solutions.
• Monitor and optimize end-user systems to ensure smooth operations and user satisfaction.
• Provide technical leadership and guidance to project teams and clients.
• Develop and maintain technical roadmaps for ETS solutions.
• Troubleshoot complex technical issues and provide timely resolution.
• Stay abreast of emerging technologies and trends in the ETS space, providing recommendations for their incorporation into solutions.
• Promote continuous improvement through evolving processes and utilizing key performance indicators to identify areas for enhancement.
• Develop improved documentation for both service management processes and technical processes.
• Provide Technical training to internal staff. Support the Employee Experience teams development of end-user training.

Desired Qualifications:

• Comprehensive technical expertise in end-user computing technologies, including desktop operating systems (Windows and MacOS), Office productivity applications, VDI, application virtualization, software distribution, endpoint management, and endpoint security.
• Deep knowledge of endpoint security measures, including multi-factor authentication, encryption, and security policies.
• Extensive experience in designing and implementing VDI environments (e.g., VMware Horizon, Microsoft Remote Desktop Services).
• Solid experience with cloud-based ETS solutions (e.g., Amazon Workspaces, Microsoft Azure Virtual Desktop).
• Understanding of network infrastructure, protocols, and security.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Excellent leadership and collaboration abilities, guiding teams to Technology Solutions aligned with clients’ business goals.
• Understanding of enterprise architecture processes and frameworks, including roadmaps, strategies, standards, and conceptual/logical architectures.
• Ability to research and assess emerging technologies for suitability, evaluating the current infrastructure estate for modernization strategies.
• Strong analytic and problem-solving skills, with a proven track record of driving results.
• Ability to work independently or collaboratively in diverse situations, handling multiple projects and changing priorities.

Minimum Training and Experience Required:

Minimum Experience: 7 years of progressively responsible experience in infrastructure, local area networks, server administration, and network components and systems architecture.   Experience must include enterprise-scale end user computing, including desktop, mobile and cloud computing solutions.

Education: Bachelor’s degree from an accredited college or university in Information Technology or related field with technical courses in Networks and other IT infrastructure, server and personal computer hardware, operating system software or other applicable technical education.

Desirable education, experience, training and certifications: Microsoft certifications such as Azure Virtual Desktop Specialty, Citrix CCE-V/CCP-V, or VMware VCP-DTM certifications preferred.  ITIL Certifications and/or experience with ITSM tools is helpful.  Comfortable working in a fast-paced, deadline-driven environment.

Equivalency: An equivalent combination of experience and training that demonstrates the required knowledge, skills, and abilities may be qualifying.

Post-offer background check required: Yes

The starting salary for this position is $107,376 - $134,220 commensurate with knowledge, skills, education, and experience as it relates to the position. 

This position is based in Eugene, Oregon; however, it has been approved as a hybrid work arrangement involving a combination of telecommuting and working on-site; the selected candidate must live in the state of Oregon.     

Please note:  This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Please provide detailed answers to each question. Please do not reference your resume or application in your responses.

EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package – Read more about our benefits.  

Why EWEB?

EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union. We consistently rank within the top 100 healthiest employers in the nation!

Founded in 1911, EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. 

As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers. 

Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values: 

• SAFE: We value the safety, physical and psychological wellness, of our workforce and the public, the security and integrity of cyber assets and data, and the protection of our customers’ assets. 
• RELIABLE: We value the ongoing continuous on-demand delivery of drinking water and electricity, and the dependability of our response to our customers. 
• AFFORDABLE: We value and respect our customer-owners’ financial resources by making wise investments and controlling costs and rates. 
• ENVIRONMENTAL: We value the prudent and sustainable stewardship of the environment and natural resources, including preserving our watershed, and our role in reducing the greenhouse gases (GHGs) contributing to Climate Change. 
• COMMUNITY/CULTURE: We value a culture of intentional actions and outcomes, continuous improvement, diverse perspectives, that is trustworthy, respectful, equitable, and inclusive to employees and community members. We are dedicated to our public service, professions, local governance, and commitment to serve our community honestly and with integrity. 

Why Eugene?

It’s a city big enough to boast excellent restaurants, arts, and events, but small enough to still feel like a community. It’s also easy to get out of town, making it an ideal place for lovers of outdoor activities, with world-class opportunities for fishing, rafting, bicycling, hiking, and camping. The city is just an hour to the Cascades Mountains or to the Oregon Coast, but you don’t have to leave Eugene to find nature. The Willamette River runs through the middle of the city and there are parks and trails throughout Eugene. Home to the University of Oregon, Eugene is proud to have hosted the 2021 Olympic Track and Field Trials and the 2022 Track and Field World Championships. Whatever you’re looking for, you can find it here!

Equal Employment Opportunity

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability, and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

Tobacco, Smoke, and Vapor - Free Campus Policy

EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco.

Note: This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.