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Form of workJob Description
POSITION SUMMARY:
The Employee Relations Manager plays a crucial role in fostering a safe and healthy workplace. This position involves handling employee grievances, conducting investigations and providing guidance on employee-related matters. The person who embodies this role must be a pillar of our company's core values and demonstrate a high level of integrity and fairness.
ESSENTIAL FUNCTIONS:
Models behaviors in alignment with the Mission Statement and Core Values of the Company; acts upon them daily, provides a deeper understanding of the Mission Statement and Core Values to leaders and team members.
Executes Employee Relations practices and policies
Conducts thorough and objective investigations into team member complaints and concerns, ensuring fairness and impartiality.
Follows up with the appropriate office(s) with recommendations and resolution, and develops effective strategies to reduce reported grievances.
Counsels managers to enhance their ability to be effective leaders and assists employees with workplace issues.
Approves requests for involuntary termination.
Establishes criteria to be ineligible for rehire.
Supports round table discussion and assists with the adoption of engagement strategies.
Conducts exit interviews.
Prepares written exit interview summary and suggests follow-up actions or recommendations.
Reviews turnover reports to help assess trends in problem areas and assist in proactive planning.
Is fully knowledgeable of corporate policies concerning sexual harassment and organizing activity.
Conduct frequent management training related to performance evaluations and disciplinary processes.
Advises and trains managers and supervisors in best Employee Relations practices and strategies for managing supervisor problems and employee grievances. Develop further training as needed.
Keeps abreast of current employment laws and any changes to these laws to make recommendations for improvement or if required by law.
Assists with various Human Resources projects and performs other duties as assigned in supporting the operations of the Human Resources Department.
COMPETENCIES:
Ethical Practice – Withstanding politically motivated pressure, and establishing oneself as a credible and trustworthy resource with whom employees may voice concerns.
Emotional Intelligence - Must be capable of recognizing one’s own personal bias and taking measure to mitigate and influence of bias in business decisions.
Mediation– Through understanding of dispute resolution techniques. Ability to remain tactful, calm, and persuasive in controversial and confrontational situations.
HR Compliance – Relating openly and comfortably with diverse groups of people. Approachable and warm towards others.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Required Education and Experience:
Bachelor's degree in Human Resources, Business Administration, or related field.
Proven experience in Employee Relations roles.
Excellent problem solving and conflict resolution skills.
5+ years in management experience or 3+ years in human resources.
Preferred Education and Experience:
Proficient in ADP or other HRIS related platforms.
Recent experience Employee Relations on talent management.
Previous experience managing a restaurant.
SHRM-CP or SHRM-SCP certified preferred.
Desired Attributes:
Excellent attention to detail.
Excellent interpersonal skills.
Superb active listening skills.
Highly curious with a zeal to learn.
Works with minimal supervision and is highly self-motivated.
Highest level of integrity and able to handle confidential information.
Team player.
Strong organizational skills with the ability to manage multiple tasks.
Exceptional written and verbal communication skills.
Ability to prioritize in a fast-paced environment.
