Employee Relations Coordinator

Position Summary:

The Employee Relations Coordinator is responsible for providing support to the Manager of Employee Relations and HR Policy to ensure that team member complaints are directed to the appropriate HR Generalist for handling. Additionally, the ER Coordinator will coordinate and/or process the Company’s Hope Fund Program, Unemployment Insurance Claims, Employment Background Checks, and Compliance Posters for Retail Store locations.

Responsibilities:

1. Work closely with management and team members to administer the Hope Fund Program to include application review, partnering with committee for approval, and payment distribution.

2. Partners and coordinates with the vendor to process unemployment insurance claims to include coordinating with management to provide the required documentation to protest an unemployment insurance claim. Also, ensures timely processing of invoices as needed.

3. Working with management, coordinates with the vendor to ensure all business locations have the required State and Federal Posters to include processing invoices as needed.

4. Provide guidance to line management and team member on HR policies and procedures. Respond to questions from team members and management in a timely manner.

5. Review employment background checks to determine whether or not adverse action notice will be necessary. If a notice is required, the ER Coordinator will oversee/handle the adverse notice process.

6. Assist with gathering and organizing data pertaining to Employee Relations complaints filed to include evaluating and generating reports demonstrating types of complaints/cases, volume, and case outcomes.

7. Coordinates the response of employee record request subpoenas.

8. Maintains strict confidentiality of information to include, but not limited to, conversations, documents, files, complaints and investigations.

9. Assists VP of ER by logging litigation matters into CSC system to include requesting legal holds from the legal dept.

10. Other assigned duties as designated by management

Working Relationships:

Regularly interfaces with team members across the organization, department heads, and human resources COE’s and other store support center functional groups.

JOB REQUIREMENTS & QUALIFICATIONS

Minimum Education:

High School Diploma with 2 years of equivalent work experience in Human Resources

Preferred Education:

Associates Degree in business or other related discipline and 2 years of HR experience

Minimum Experience:

0-2 years of experience in Human Resources or 2 years in a clerical support function role

Preferred Experience:

2 years of experience in Human Resources and/or Employee Relations in a clerical support function role

Soft Skills:

• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point)

• Proven ability to handle confidential information with discretion

• Skill in organization, prioritization, and working independently

• Ability to communicate and work with others cooperatively

• Ability to multi-task

Other:

Hours & Conditions: 8:30AM – 5:00PM M-F with flexibility to support other shifts as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Westborough, MA 01581