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SalaryAbout Us: New Hope Carolinas is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on employee development, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Employee Experience & Talent Assistant/Front Desk to join our team.
Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter.
If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.
Job Summary: The EE&T Assistant/Front Desk plays a crucial role in ensuring the smooth functioning of our office operations and supporting the Employee Experience & Talent department. This position serves as the first point of contact for visitors and employees, creating a positive and welcoming atmosphere. The successful candidate will be responsible for performing administrative tasks, assisting with EE&T functions, and contributing to the overall efficiency of our workplace.
Key Responsibilities:
- Front Desk Operations:
- Greet and assist visitors in a friendly and professional manner.
- Answer and direct incoming calls to the appropriate personnel.
- Greets and directs all visitors to the facility, notifies proper staff of visitors, and issues name tags to visitors.
- Maintains visitor sign-in and sign-out sheets.
- Manage and maintain the reception area, ensuring cleanliness and organization.
- Scheduling visitation requests with available rooms.
- Birthday Lists and Cards.
- Administrative Support:
- Provide general administrative support to the EE&T department.
- Assist in coordinating interviews, orientations, and meetings.
- Create Interview packets.
- Maintain accurate and up-to-date employee records and files.
- Sort and distribute incoming mail and process outgoing mail.
- Assemble employee files.
- Facilitate TBs.
- Send out Training invites.
- Assist in the onboarding process for new hires, including preparing documentation.
- Onboarding follow-ups.
- Communication:
- Facilitate effective communication between employees and various departments.
- Respond promptly to employee inquiries and redirect them to the appropriate resource.
Qualifications:
- High school diploma or equivalent; associate degree in HR or related field is a plus.
- Proven experience in an administrative or customer service role.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic HR software.
Attributes:
- Friendly and approachable demeanor.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and accuracy.
- Proactive problem-solving skills.
- Team player with a positive attitude.
Qualifications:
- High school diploma or equivalent; associate degree in HR or related field is a plus.
- Proven experience in an administrative or customer service role.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic HR software.
