Employee Certificate and Training Coordinator

DSP Eligibility Coordinator

Manos Home Care assists people with disabilities and illnesses in their activities of daily living. Our service takes place in client’s homes and their immediate surroundings. We have been in business for over thirty years and are the leading provider of non-medical attendant care for Alameda and Contra Costa’s DDS respite and day care programs. Manos Home Care employs over 1,600 workers, serving clients from a variety of cultures and who speak a variety of languages. Our company is employee owned through an employee stock ownership program—an ESOP. Manos office hours are 8:30 AM to 5:00 PM, Monday through Friday, excluding designated office closures.

Job Summary. Manos Home Care’s administrative team ensures that our commitment to stakeholders is reflected in all operations. Certification and licensure important for complying with federal, state, and local laws. These requirements also ensure that our direct service staff have the capabilities necessary to perform their duties. The DSP Eligibility Coordinator will ensure certificate, training, and background checks are completed and up to date.

Supervision. The DSP Eligibility Coordinator reports directly to the Support Services Supervisor of Manos. Specific interdepartmental projects may involve reporting to project leads or leading a project. This position does not have supervisory duties.

Essential Job Functions. The DSP Eligibility Coordinator must be able to make and receive phone calls, write and respond to emails; use software programs and databases on company-approved equipment; filing; generating reports; maintain polite and professional communication via phone, email, postal mail, and office visits; following operational guidelines and company policies; this is not an exhaustive list of essential job functions.

Duties and Responsibilities

· Schedule and track DSP training courses

· Track DSP licenses and certifications

· Document interactions between direct service staff, clients, family members, and other persons in the client’s support circle

· Identifying, notifying, registering, and warning DSPs and clients/families about maintaining licenses, certifications, and other record maintenance activities

· Answering frequently asked questions pertaining to obtaining the appropriate licensing and certification required for their respective position via phone, email, or in-person

· Coordinate Certificate and Training tracking with other departments

· Setting up criminal background checks and work reference checks, tracking completion

· Serve as support for front office as needed

· Other administrative tasks may be required

Physical Requirements/Working Conditions

· Occasional lifting up to ten lbs.

· Must be able to work in a climate controlled, office environment.

· Vision must be good or corrected to normal to perform normal job duties.

· Hearing must be sufficient to understand information and to perform job duties.

· Ability to read and write in English in order to process paperwork and follow up on any actions necessary.

· Ability to sit for extended periods of time.

· Manual dexterity needed for keyboarding and other repetitive tasks.

Knowledge, Skill, and Experience

Minimum Education Required: High School Diploma

Background Check: A background check including but not limited to the Department of Justice will be performed prior to hire. Harassment Prevention and California Mandated Reporter Trainings are also required.

Minimum Experience Required: 2 years of administrative experience

Skills Required:

· You must be:

· Fluent in English and Spanish

· Able to write coherent, grammatically correct sentences and paragraphs in English and Spanish

· Computer literate

· A self-starter

· Fair and modest

· Able to relate to a wide variety of cultures, backgrounds, and abilities

· Diligent and able to maintain focus while working under deadlines and distractions

• You must have:

· Strong customer service skills

· Ability to participate in, plan, and execute projects

· Excellent communication and interpersonal skills

· Strong problem-solving skills

· A willingness to continue learning

· Strong written and verbal communication skills are required.

Preferred Education & Experience

• Completion of college-level courses

· Well acquainted with MS office suite

Wages and Benefits

· This position is non-exempt and hourly; work outside of regular office hours may be required as needed.

· Separate Paid Time Off and Sick Leave Pay banks

· Group Health, Dental, and Vision coverage

· Paid administrative holidays

· Mileage reimbursement according to current IRS rates for any Manos-related appointments or errands involving use of your car

· Employee Stock Ownership Plan

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Administrative: 2 years (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Oakland, CA 94619: Relocate before starting work (Required)

Work Location: In person