Emergency Vehicle Field Service Technician

About MacQueen
From small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and safe.
In 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies - Bell Equipment and 5 Alarm - to bolster our network.
MacQueen is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.
At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.
Position Purpose:
Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of fire apparatus equipment. A positive and customer focused attitude is required.

• Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
• Complete repairs on customer equipment in a timely manner
• Act as an ambassador of the company at all times when in the field
• Assist in growing the MacQueen presence assigned service territory by:
• Making sound maintenance and repair recommendations to customers (through inspections)
• Building strong customer relationships
• Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards
• Basic testing knowledge of all machine systems
• Follow all company safety policies and procedures
• Develops and employs diagnostic related reasoning skills
• Examine the equipment to determine if additional mechanical or safety related or service work is required
• Assists in the collection of data necessary for efficient inventory control
• Attends local, regional, national service schools and training sessions as requested
• Maintains a clean, orderly, and safe working environment at customer job sites
• Maintains and cares for tools, equipment, and vehicles
• Completes all paperwork required for jobs
• Keep abreast of factory technical bulletins
• Maintains close, positive working relationships with service, parts and administrative personnel
• Conducts himself / herself at all times in a manner which will retain a good opinion of the company and the service department
• Performs as directed by the Service Management
• Responsible for operating customer equipment, when required, in a safe manner
• Follow all company safety policies and procedures
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes

Requirements

• Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
• 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred
• Welding and cutting torch experience
• Ability to read and comprehend instructions and information
• Works in an efficient and effective manner
• Organizational skills with ability to effectively manage multiple projects
• Must have excellent external and internal customer service and communication skills
• Contributes to departmental and product line goals
• Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
• Ability to work in all weather conditions
• Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record
• Opportunities to perform a wide variety of duties each day in a fast-paced environment
• Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
• Requires ability to push, lift, pull and/or carry 50 lbs. or more
• Be authorized to work in the USA
• Must be able to travel up to 100%

MacQueen is an Equal Opportunity/Affirmative Action Employer. PM18