Emergency Supportive Housing Supervisor - HtH Redmond

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

Use your administrative and social services skills as a Emergency Supportive Housing Supervisor!  

The Emergency Supportive Housing (ESH) Supervisor is responsible for supervisory responsibilities associated with program operations which include administrative duties, ensuring staff onboarding and on-going professional development. The ESH Supervisor will ensure Standard Operating Procedures are followed, assist in the development and implementation of residential programming activities, demonstrate a high level of leadership skills through sound judgement, execution of critical thinking skills and excellent customer service and help to create a safe, inclusive and welcoming community for residents, staff and neighbors. This position is under direct supervision of the  Program Manager and receives daily access to supervisory support, with direct consultation available on complex matters.

This position is full-time, non-exempt, and located in Redmond, Washington.

Pay Rate: $27.40/hour

Duties & Responsibilities

• Under direct supervision and coordination with the ESH Program Manager, duties will include responsibility for direct shift oversight and staff supervision.
• Demonstrates working knowledge of emergency
• Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Assist with daily program operations such as, wellness checks, food security activities, incident reporting, and the overall upkeep and cleanliness of the facility.
• Assists as needed in hiring assuring adequate coverage of permanent, temporary, and on-call staff.
• Provide direct supervision and training for direct reports.
• Assist Program Manager with the preparation and submission of reports, assigned.
• Attends and participates in all staff
• Conduct regular ESH program staff meetings as
• Ability to conduct and oversee direct resident services.
• Provide policy and procedure guidance to direct reports.
• Ability to adhere to code of ethics and boundary setting.
• Provide supportive care to residents experiencing personal

Education & Experience

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• 1 year of relatable supervisory experience
• Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict
• Six months or more of successful experience working in a shelter, transitional or permanent Supportive Housing setting.
• Washington State Driver's License required

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

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A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable.  If the applicant requests an exemption, then the processes described in this summary should be followed.