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SalaryRestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros is locally-owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service.
We are in search of a qualified Emergency Response Coordinator with an understanding of fire restoration principles and practice, a strong work ethic, and a passion for customer service. We offer competitive compensation, benefits, paid training, and career advancement opportunities. If you like working in challenging, fast-paced work environments and are passionate about helping people, then we encourage you to apply.
Responsibilities:
- As an ERC, you are responsible for assessing fire damage, explaining the restoration process, and answering any questions the property owner has.
- As an ERC, you are a professional representation of the company's mission and values but you must be compassionate and considerate of the customer's situation.
- As an ERC, you are to focus on customer care, providing assistance, guidance, and resources, while securing project opportunities for emergency restoration services.
- As an ERC, you will collaborate directly with local Emergency Response agencies and private entities to support the overall mission.
- Coordinate Emergency Response crews.
- Develop relationships with the fire and rescue community and insurance adjusters and agents.
- Base salary + commission
- Medical, dental, and vision benefits
- 401(k) & 401(k) matching
- Paid time off
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