Emergency Medical Dispatcher

Dispatcher

General Definition

This is a specialized position performing multi-channel radio and communications for First Priority Medical Transport. The dispatcher is responsible for receiving and prioritizing emergency and non-emergency telephone calls from hospitals, skilled nursing facilities, and the general public. Work involves evaluating incoming calls to determine appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures. This position monitors units in the field, retrieves and enters computer data and operates other related communications equipment. Work is performed under general supervision by the Administrative Coordinator and the First Priority Director.

Essential Job Functions and Examples of Work

-Interacts with callers requesting emergency/non-emergency response or service from First Priority. Uses established protocols and the computer-aided dispatch system to evaluate the situation and take the appropriate actions. Retrieves information from callers and transmits information to personnel.

-Monitors and maintains the locations of units in the field.

-Operates various automated and/or communications equipment including computer-aided dispatch terminals; enters and retrieves data.

-Participates in the administration of the Communications Center through the development and review of procedures, policies, and training programs. May assist in training new dispatch personnel.

-Maintains a positive customer service attitude at all times with the public, user agency members, co-workers, and supervisors.

-Contributes to the mission, vision, and values of First Priority Medical Transport.

-Performs general office support assignments. Prepares various forms of documentation including reports and logs.

-Inspects equipment at beginning of each shift to ensure proper operation; reports malfunctions or problems with all equipment including truck equipment and check in/outs.

-May be required to be on-call, remain on duty after shift-end and respond to emergency situations at any time.

-Performs other related assignments, as needed or directed.

Required Knowledge, Skills, Abilities, Licenses, and Certifications

Knowledge:

-Strong knowledge of the principles, practices, and techniques of medical dispatch.

-Thorough knowledge of computer-aided dispatch systems with technical knowledge of two-way radio systems.

-Working knowledge of FCC rules and regulations governing radio usage.

Skills and Abilities:

-Strong communication skills with the ability to express ideas clearly and concisely in written and verbal formats.

-Demonstrated interpersonal skills in order to establish and maintain effective working relationships with co-workers, hospitals, skilled nursing facilities, the general public, and management.

-Ability to exercise judgment under pressure.

-Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality.

-Ability to multi-task efficiently in a fast-paced, stressful environment.

-Ability to operate radio, telephone, and computer systems under routine, emergency and high stress conditions, in a confined work area for long periods of time.

-Ability to operate standard office machines (photocopier, calculator, etc.).

-Primary language for communication is English, but the ability to speak one or more languages is helpful.

-Ability to work extended shifts, overtime, and holidays as needed in a 24/7 operation. Personal telephone is required as dispatchers may be required to return to the station for additional shifts.

-Must have adequate hearing, manual dexterity, and mental disposition in order to remain alert and perform all essential job functions.

-Ability to perceive the full range of the color spectrum, such as working with electronically produced letters, numbers, and/or images on a computer monitor.

-Ability to type 40 wpm.

-Ability to lift 25-50 pounds, occasionally.

-Must successfully complete dispatch training within allotted timeframe and be willing to continue educational opportunities within the medical transport/ 911 industries; must be willing and able to attend off-site training programs.

Licenses and Certifications:

-Required to obtain and maintain the following certifications: Basic Life Support (BLS), and Certified Emergency Vehicle Operator (CEVO)

-Must have and maintain a valid South Carolina driver’s license with a satisfactory driving record, and have the ability to operate First Priority vehicles. Must be able to drive to off-site training sessions or job-related meetings.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 32 – 48 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• On call
• Overtime

Ability to commute/relocate:

• Cayce, SC 29033: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Dispatching / Logistics experience?

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• EMD Certification (Preferred)

Work Location: In person