Emergency Financial Assistance Screener

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Emergency Financial Assistance Screener

Location: West Salem Clinic

Job Status: Full-time, 9 a.m. - 5 p.m.

YOUR ROLE:

As our Emergency Financial Assistance Screener, you will be part of our Crisis & Information Hotline department that provides 24/7/365 care to NWHS patients and community members.  You will be responsible for documenting and collecting required information from individuals to determine eligibility for Emergency Financial Assistance.  Successful candidate will posses a strong emotional intelligence and communication skills.

SPECIFIC DUTIES:

• Document financial need, assistance type, demographic information, total assistance amount requested, resident address, residency status, etc.
• Communicate and provide services with compassion and empathy.
• Use patience and understanding to guide client through the screening process; providing explanation, education, and review of policies as needed.
• Maintains working knowledge of area resources and provides information and referrals for callers seeking help within the community.
• Identifies caller concerns and provide appropriate supportive services to meet the household’s immediate needs. This includes, but is not limited to, emergency food boxes, victim advocacy (VOCA), acute crisis support, and information about other community partner programs.
• Advocates for clients in need of medical, economic, or social support systems including assisting callers in accessing resources.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Basic interviewing and attending skills.
• Strong communication skills and professional writing abilities.
• Minimum one year of experience working in social services or related field preferred.
• Bilingual (English/Spanish) preferred.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary
• Comprehensive Health Plans: Dental and Vision
• Flex Spending Account
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 3% employer match
• 10 hours of monthly Paid Time Off based on FTE
• 7½ paid holidays each year + 2 paid floating holiday
• Continuing Education Plan
• Employee Healthy Living Program

TO APPLY:

If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.