Emergency Department Technician - Emergency Depart - Evening/Night

Emergency Department Technician - Emergency Department

• 30-bed Emergency Care Unit
• Rapid paced, high acuity unit with 155 visits per day; > 55,000 annual visits
• ACLS, PALS, and EKG provided
• An orientation program facilitated by a Clinical Educator, focused on Emergency Nursing especially for the novice nurse

Position Function: The Emergency Department Technician is under the direct supervision of the Nurse Manager, Clinical Manager, or at the direction of a physician. Performs clerical, computer, phlebotomy, EKG, and other patient care duties in the Emergency Department.

Essential Functions and Responsibilities

Core Values: Service, Integrity, Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.

Technical Excellence
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.

Job Class Specifics
1. Assist physician in patient examinations and specific ED procedures.
2. Performs weekly checks of eyewash station as assigned.
3. Assists in order entry and clerical duties as needed.
4. Completely and accurately documents all patient interventions and interactions on PCR.
5. Recognizes and responds to priorities in the patient care process. Readily adapts to changes in workload and responds efficiently.
6. Answers and responds to patient call lights promptly.
7. Accurately performs phlebotomy duties on all age/population groups and processes specimens to assure proper handling, labeling, and EDM documentation.
8. Performs treatments, procedures, collects and records patient data under the direction of the RN with attention to detail, accuracy, and patient comfort and safety. Keeps RN informed of findings.
9. Interprets patients EKG rhythm.
10. Communicates in a timely manner any aberrancies or arrhythmias to the primary RN and/or Resource Nurse, recognizing the significance of the interpretation and need for appropriate intervention.
11. Ensures alarms are on and properly set at all times.
12. Responds appropriately to emergent rhythms.
13. Completes rhythm competencies as required and by due date.
14. Receives, places and transfers telephone calls using appropriate telephone etiquette while promoting positive customer service.
15. Advises appropriate personnel of situations requiring attention or follow-up.
16. Readily adapts to changes in workload. Prioritizes work.
17. Maintains patient assignment boards, trackers, and Responder 5 applications.
18. Transports medications within the hospital as requested and needed according to Hospital policy.

Department Specifics

Position Title: Emergency Department Technician Department: Emergency Department

1. Accurately applies orthopedic splints and dressings with associated patient/family teaching as directed.
2. Discontinues IV site at direction of Nursing Staff and accurately documents in EDM.
3. Assists with post mortem care.
4. Assists nursing staff in preparing for emergency transfer to cath lab or OR.
5. Able to verbalize and demonstrate eye irrigation as assigned.
6. Properly performs glucometer testing.
7. Independently restocks inventory of all work areas each shift as needed.
8. Able to verbalize and demonstrate correct procedure for cleaning of specialty ED equipment.
9. Accurately completes and transmits 12 lead EKG-s.
10. Demonstrates proper application of restraints in the ED setting.
11. Completes mandatory education and inservices by due date.

General Requirements

The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality.
Attendance: Regular attendance is an essential function of the position
Leadership Standards:
Character: Attitude, Integrity, Role Modeling
Job Performance: Results Orientation, Customer focus, Decision Making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

Working Environment: Work is performed in a clean, well-ventilated, indoor area; possible exposure to patients with infectious diseases or to bodily fluids which may contain infectious agents.

Reporting Structure:
A. Formal Reporting and Chain of Command - Reports to the Clinical Manager of the assigned unit or their designee. In his/her absence reports to Nurse Manager, Administrative Shift Supervisor, Director of Patient Services and/or Vice President of Patient Services.
B. Informal Reporting and Relationships - Establishes and maintains harmonious, productive relationships with all levels of nursing personnel, other hospital personnel, management, physicians, patients, and the general public.

Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.

By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Qualifications and Standards

Education: Formal Education and Training: At least one of the following three or the equivalent in relative experience is required: (1) graduate of an accredited medical assistant program; or (2) graduate of an accredited phlebotomy program with 6 months of experience; or (3) 2 years of acute hospital CNA experience. Demonstrated knowledge of medical terminology is required. Successful completion of EKG class with minimum score of 80% required within 6 months of hire.

Experience: Experience applying customer service behaviors and communication skills required. Proficiency in Phlebotomy preferred; proficiency in EKG preferred; experience in reading cardiac rhythms preferred; basic computer literacy and typing skill preferred.

Certifications/Licensure: CPR certification required.