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Form of workEMERGENCY DEPARTMENT CASE MANAGER
Join our ER team at Moab Regional Hospital
The role of the Case Manager will be to support patient connection to services and liaison with an interdisciplinary team of providers, including providers, nursing staff, social work and therapists. Assisting with discharge and follow-up needs for patients is a primary responsibility of this position. This individual is located in the in the Emergency Department and works collaboratively with the hospital's Licensed Clinical Social Workers (LCSWs).
This is a non-exempt, full-time, benefitted position.
Anticipated Schedule: Mid-shift hours. Case Management requires 7-day/week coverage between two Case Managers.
Starting Pay Range: $24 - $26/hour, DOE
Reports to: ER Nurse Manager
DUTIES AND RESPONSIBILITIES:
- Oversee follow-up for his/her patients, with the goal of a warm hand off to follow up services
- Participation in data gathering initiatives
- Pro-actively coordinate follow up when needed
- Work with a team of medical and mental health professionals in all MRH departments, to include Emergency Department, MRHC, Medical-Surgical and OB departments, as well as the Moab Regional Recovery Center.
- Coordinate doctor’s appointments and other care (including external case management programs) that aligns with patient care need. Collaborate with community organizations for further resource identification.
- Main point of contact for MRH shuttle van scheduling
- Compliant with Healthcare regulations, to include privacy under HIPAA / 42CFR Part 2.
- Follow-up inquiries with patients and caregivers to assure post-discharge needs are addressed
- Encourages a trauma-informed approach, as appropriate, to patient interactions
- Other duties as assigned
EDUCATION AND EXPERIENCE:
- High school diploma or GED
- Experience in healthcare, case management, social work preferred or other associated field
- Computer skills for managing data input, using medical record, and scheduling appointments and MRH shuttle van reservations
- Ability to relate in a supportive and non-judgmental manner with persons in distress
- Bilingual in English and Spanish, or English and Diné, is extremely valuable
OTHER REQUIREMENTS:
- Ability to function in a fast-paced and stressful environment, as needed
- Organized and resourceful self-starter; strong ability to work in a team.
- Interest in and motivated to work closely with community resources on patient behalf.
- Strong interpersonal skills and communication abilities due to nature of liaison work on interdisciplinary team.
- Compassion for and interest in working with vulnerable populations, including patients with mental health issues and addiction, those with limited English language, and specific cultural needs.
- Dedication to maintaining strict confidentiality (ethical and regulatory requirement)
- Non-judgmental attitude and firm personal boundaries.
KEY COMPETENCIES:
- Computer skills
- Detail-oriented
- Organized
- Compassionate
- Advocate
- Interpersonal/communication skills
PHYSICAL REQUIREMENTS:
- Sitting for long periods may be necessary while using the computer and talking on the phone.
- Alternately, there may also be busy times when CM is required to meet with patients and various community organizations and hospital staff.
- Ability to lift up to 25 lbs.
- Current influenza vaccine or mask-wearing is required. Compliance with all Infection Control policies
What’s great about working at Moab Regional Hospital?
We have an amazing team here at Moab Regional Hospital, with a skilled group of healthcare providers and physicians from a wide range of specialties who are committed to the Moab community.
We have an amazing team here at Moab Regional Hospital, with a skilled group of healthcare providers and physicians from a wide range of specialties who are committed to the Moab community.
Every healthcare professional that works here at MRH in both a clinical and non-clinical setting cares about our patients because these are our friends, neighbors, and our family.
Moab Regional Hospital strives to balance care for the community with care for its employees and offers a supportive work environment, competitive total compensation packages, and the flexibility to enjoy what makes this desert region one of the most unique and special places to live.
We offer:
- Wide range of benefits, including insurance, retirement, and paid time off
- Collaborative and supportive workplace
- Professional growth opportunities including continuing education, trainings, and more!
Each MRH employee calls Moab their home for a variety of reasons: they were born and raised here in Moab or the greater SE Utah; they have moved here after falling in love with the town’s tight-knit community; most are drawn here by some of the most stunning red rock landscapes on Earth.
Moab Regional Hospital is a Drug Free Workplace, and requires successful completion of a pre-employment drug test and background check.
Moab Regional Hospital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Moab Regional Hospital makes hiring decisions based solely on qualifications, merit, and business needs at the time.
