Address
Form of workJob Title: IELTS Administrator
Reporting to: Center Director
Location: Philadelphia, PA
Description
SUMMARY OF POSITION: ELS is looking to hire an IELTS Administrator. Weekends are required in this role, much of the rest of the work can be done remotely. The IELTS Administrator reports directly to the Center Director. The IELTS Administrator is responsible for coordination and general management of the IELTS exam. The IELTS Administrator is the person charged with the overall responsibility for ensuring that the IELTS Center to which they are attached is operated in accordance with the following:
• Any specific Administrator training provided or given by IELTS or ELS;
• The procedures set out in IELTS and ELS Policy and Procedures Manuals and any other IELTS-related manuals of procedure provided by IELTS or ELS;
• Any directions or new policy provided to the IELTS Administrator from time to time by IELTS / ELS, either generally, or as a result of a Center Audit.
The IELTS Administrator coordinates all IELTS activities through ELS and the Director of IELTS Testing. These activities include regular IELTS reports and other IELTS related issues such as test dates, capacity issues, fees, and any other operational issues. The IELTS Administrator works with the staff and personnel at their Center (Examiners, Invigilators, Clerical Markers, Examiner Trainers, and the Center Director) to ensure that IELTS testing is carried out in a manner that preserves the security and integrity of the test. The IELTS Administrator is expected to take a lead role in the day-to-day administration, student processing, data collection/entry and operation of the IELTS test.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Hiring, coordination, and general management of Examiners, Invigilators, Clerical Markers
• Meeting goals as established in the Plan or by the Center Director
• Ensuring that adequate numbers of each of the required IELTS specialties (Examiners, Clerical Markers, and Invigilators) are trained and available at all times.
• Responding promptly to test candidate enquiries by phone, email, and assisting walk-ins.
• Knowledge of IAM, IWAS, and ORS
• Pre-test planning and test day administration
• Responding to Candidate complaints and appeals
• Collection of fees and providing the appropriate reports as required by ELS Administration / IELTS
• Security, ordering and return of materials from/to Cambridge ESOL
• Keeping accurate records of all IELTS material including live test material, administrative material and Candidate test material
• Organizing off-site tests if approved by the ELS Director of IELTS Testing
• Training of all backup staff to provide adequate IELTS candidate service in the event the Test Administrator is absent
• Imposter and fraud detection training for Proctors and Speaking Examiners
• Ensuring all staff sign a Code of Practice and Confidentiality Declaration
• Reporting of all malpractice or security incidents
• Marketing IELTS locally as outlined and approved by the ELS Director of IELTS Testing
QUALIFICATIONS AND EXPERIENCE:
Education: The IELTS Administrator should have a High School Education at minimum
COMPETENCIES: The IELTS Administrator must have the ability to work in a cross-cultural environment. The IELTS Administrator must also have good inter-personal communication skills, organizational skills, and ethics, as well as the ability to work efficiently and handle a wide variety of job duties
Preferred:
Certificate or better in CELTA or related field.
Certificate or better in TESOL or related field.
Bilingual ability (English/Spanish) preferred position
SUPERVISORY RESPONSIBILITITES: Manages test day staff, including Examiners, Clerical Markers, and Invigilators
TRAVEL REQUIREMENTS: Occasional travel required
ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
SALARY: $31,200 plus opportunity for commission
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Please note, the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion.
About ELS, ILSC & Greystone College
A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world's most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 9 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.
In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.
Our Core Values
PASSION:To enrich & transform people's lives
INNOVATION:To evolve through creativity & diversity.
RESPECT:To treat everyone with compassion & dignity.
COLLABORATION:To build community & achieve more together
INTEGRITY:To act responsibly & ethically in everything we do
ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.
