Eligibility Worker (Call Center)

Eastern Plains Human Service Zone
This position will be housed in the Cooperstown, ND office. This position will be a hybrid role with days in the office and days in a dedicated home office.
This Eligibility Worker position functions as part of the Economic Assistance Unit's statewide Call Center and customer support team representing the first point of contact for citizens providing an immediate response to questions and concerns. This position is employed by Eastern Plains Human Service Zone.
The Economic Assistance Unit provides forthe assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies. This position requires knowledge of community resources and Economic Assistance programs including Temporary Assistance to Needy Families, Health Care Coverage, Supplemental Nutrition Assistance Program, Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.
This position will:

• Provide exceptional customerservice and support as a primary resourcefor clients and community partners statewide regarding various Economic Assistance programs.
• Assess client needs; Provide information and referral for agency or community resources to assist clients and other individuals.
• Interpret state and federal program policies; Maintain working knowledge of laws, rules, policies, procedures, and other regulations.
• Determine eligibility and authorize various state and federal program benefits; Conduct interviews and analyze verifications and other information received.
• Review eligibility results to ensure accurate and effective application of policies and procedures.
• Investigate and establish claims and restoration of benefits as necessary; Perform necessary actions relating to case reviews, fraud, and appeals.
• Develop and prioritize work practices to meet deadlines for all programs.

NOTE:The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority and may be subject to change as determined necessary to be in the best interest of the department.
Eligibility Worker I
Requires the minimum qualifications listed below for the "Eligibility Worker Technician" level,plusone year ofwork experience involving duties directly related to determining eligibility for human services economic assistance programs (including TANF, SNAP, Foster Care, Medicaid, or Liheap);orcompletion of the Eligibility Worker two-year associate degree program.
Eligibility Worker Technician
If unable to fill as an Eligibility Worker I, we will consider filling as an Eligibility Worker Technician underfill which requires one of the following:

• Completion of the Eligibility Worker one-year certificate program.
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program.
• Graduation from high school or GED, and three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experiencein the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields.
• Three years of any combination of education and experience listed above.

Additional Requirements:
Candidates must successfully complete Federal Bureau of Investigation (FBI) criminal history record check and fingerprinting.
Computer literacy and regular attendance is required. A high level of verbal and written communication skills is also required.
Preference will be given to applicants with experience determining eligibility for human service economic assistance programs.
Application Procedures:
Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if the Department's Human Resource Division cannot determine that you meet the minimum qualifications
The Department of Human Services does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.
All application material must be received on or before the closing date by 11:59 pm.
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information or if you need an accommodation, Please Contact: Madison Crisman at mcrisman@nd.gov
Employing Unit: Eastern Plains Human Service Zone
Telephone Number: (701) 665-2297
TTY Number: ND Relay Service 1-888-323-3661
If you are experiencing technical difficulties with the Application Process or uploading attachments , please contact recruiter@nd.gov or (701)328-3290
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Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.